Shauna Manzanares
Stockton,Ca
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
13
13
years of professional experience
Work History
Customer Service Representative(Remote)
Pick-N-Pull
02.2019 - 07.2025
- Interact with customers via phone and/or email to obtain necessary information to create a quote.
- Respond to customer requests regarding specific vehicle parts pricing information and local store vehicle inventory information.
- Interact with Pick-N-Pull store personal to respond to customer inquiries regarding scheduling of vehicle pick up.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Sales Asspciate/Cashier
Macy's
04.2017 - 11.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Guest Service Agent
Extended Stay America
02.2012 - 04.2017
- Greeted guests upon arrival by providing warm welcome.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Maximized revenue by upselling room upgrades and additional services.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Granada High School
Livermore, Ca01.2007
Skills
- Customer Service
- Communication
- Problem Solving
- Computer Skills
- Data Entry
Timeline
Customer Service Representative(Remote)
Pick-N-Pull
02.2019 - 07.2025
Sales Asspciate/Cashier
Macy's
04.2017 - 11.2020
Guest Service Agent
Extended Stay America
02.2012 - 04.2017
High School Diploma -
Granada High School
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