Summary
Work History
Education
Skills
Timeline
Generic

Shauna Pienta

Walker,MI

Summary

Dynamic and results-oriented professional with a proven track record in customer service and cash handling, honed across roles at Party City and other notable companies. Excelled in enhancing customer satisfaction and streamlining transactions, demonstrating exceptional teamwork, and communication skills. Skilled in POS system operation and merchandise display, consistently contributing to increased sales and customer loyalty.

Work History

Sales Associate

Party City
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cleaning Assistant

United Commercial Services
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.

Banquet Bartender

West Michigan Whitecaps
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Set up glassware, liquor, and other necessary supplies for special events.

Cashier

Meijer Thrifty Outlet
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Phlebotomy

Davenport University
Grand Rapids, MI

Massage Therapist - Professional Bodywork

Grand Rapids Educational Center
Grand Rapids, MI
09.2001

Licensed Stylist - Cosmetology

Chic University of Cosmology
Grand Rapids, MI
06.1996

Skills

  • Customer service
  • Teamwork and collaboration
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Verbal/written communication
  • Stocking and receiving
  • POS system operation
  • Upselling
  • Merchandise display

Timeline

Sales Associate

Party City

Cleaning Assistant

United Commercial Services

Banquet Bartender

West Michigan Whitecaps

Cashier

Meijer Thrifty Outlet

Phlebotomy

Davenport University

Massage Therapist - Professional Bodywork

Grand Rapids Educational Center

Licensed Stylist - Cosmetology

Chic University of Cosmology

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Shauna Pienta