Shauna Sykes
Summary
Dedicated medical reception professional skilled in managing patient interactions and optimizing front desk operations. Strong communicator with a focus on attention to detail, aiming to enhance patient experience and streamline administrative processes in a healthcare setting.
Overview
17
17
years of professional experience
Work History
Medical Office Specialist
Dr. Karen Curtis
Memphis
02.2018 - 12.2025
- Managed patient scheduling and coordinated appointments, enhancing patient flow and reducing wait times.
- Facilitated patient check-in by verifying personal and insurance information at the reception desk.
- Processed insurance claims, verifying eligibility to ensure timely patient access to services.
- Handled billing inquiries, resolving discrepancies with insurance companies to facilitate accurate patient billing.
Medical Receptionist
Southwest Orthopedics Specialist
Oklahoma City
05.2019 - 11.2025
- Checked patients in and out for appointments while accurately collecting co-payments.
- Greeted patients and coordinated front desk operations to enhance patient experience.
- Verified patient insurance information for accurate billing processes.
- Collected and maintained patient medical histories and documents.
Medical Receptionist
Midwest Medical Center
Midwest City
02.2009 - 06.2017
- Coordinated communication between patients and healthcare providers to ensure timely information exchange.
- Scheduled appointments using electronic medical record systems.
- Greeted patients and managed front desk operations to create a welcoming environment.
Education
Medical Terminology - Medical Coding / ICD 10
Moore Norman Vo-Tech
Norman, OK12-2025
Graduate Certificate - Medical Office / Medical Transcription
Concorde Career College
Memphis, TN01-2003
Skills
- Medical coding
- Insurance verification
- Patient billing
- Medical terminology
- Electronic records management
- Patient scheduling
- Appointment coordination
Timeline
Medical Receptionist
Southwest Orthopedics Specialist
05.2019 - 11.2025
Medical Office Specialist
Dr. Karen Curtis
02.2018 - 12.2025
Medical Receptionist
Midwest Medical Center
02.2009 - 06.2017
Medical Terminology - Medical Coding / ICD 10
Moore Norman Vo-Tech
Graduate Certificate - Medical Office / Medical Transcription
Concorde Career College