Shaunalee Beckford
Brooklyn
Summary
Detail-oriented cashier and phone operator with proven skills in customer service, cash handling, and communication coordination. Committed to enhancing customer satisfaction through effective transaction processing and staff training.
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Cashier
Footprints Cafe
Brooklyn
12.2025 - Current
- Assisted customers with product selections and inquiries to enhance overall shopping experience.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained cleanliness and organization of the checkout area to support operational efficiency.
- Trained new staff on cash register operations and customer service protocols.
- Facilitated smooth customer transactions by accurately processing various payment methods.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Phone Operator
Island trap Cafe
Fort Lauderdale
01.2023 - 08.2023
- Handled incoming calls efficiently, ensuring timely responses to customer inquiries.
- Coordinated communication between departments to streamline customer service processes.
- Scheduled appointments for customers, optimizing calendar management for better service delivery.
- Provided information on menu offerings and special promotions to enhance customer engagement.
- Utilized data entry skills to update customer profiles and service requests accurately.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Answered incoming calls and directed them to the appropriate department or individual.
Education
Main High School
Jamaica West IndiesSkills
- Cash handling
- Customer service
- Appointment scheduling
- Data entry
- Communication coordination
- Time management
- Attention to detail
- Organizational skills
- Customer assistance
- Time management skills
- Online orders preparation
- Basic math
- Cash drawer balancing
- Ordering and stocking
- Cash handling expertise
- Credit card processing
- Inventory control
- POS systems
- Credit and cash transactions
- Clear communication
- Written and verbal communication
Languages
English
Full Professional
References
References available upon request.
Timeline
Cashier
Footprints Cafe
12.2025 - Current
Phone Operator
Island trap Cafe
01.2023 - 08.2023
Main High School