Shaunessy Doss
Euless,TX
Summary
I am a driven, hard-working team player. I enjoy helping others and have been in the medical field for over ten years. I have worked in all health settings and provided customer service to and built relationships with many different people.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Deckers Brands
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Care Professional
Home Instead
08.2023 - 10.2023
- Obtained vital signs, weight, and other resident information as necessary, reporting health information to the supervising nurse and helping to monitor the supply of medications.
- Answered new client telephone calls and maintained follow-up through the sales process, taking accurate referral or service request information by phone and advising on services.
- Processed data necessary to establish and maintain initial client records, services, and files, keeping records for invoicing and documenting information for regulatory purposes.
- Contributed to the determination of the type and duration of services necessary to meet client needs, consulting families to continually tailor care services to the needs of clients.
Developmental Support Professional
Department Of Mental Health
05.2014 - 07.2023
- Guided developmentally disabled adults through customized day programs.
- Created a healthy and engaging home for people with intellectual disabilities.
- Provided and assisted with personal care and hygiene.
- Promoted and advocated for the health and wellness of people supported.
Education
Bachelor of Science - Health Administration
St. Louis College of Health Careers
St Louis, MO03.2024
Associate of Applied Science - Occupational Therapy Assistance
St. Louis College of Health Careers
St Louis, MO06.2022
Skills
- Information Security
- Report Generation
- Paperwork Processing
- Account Updating
Timeline
Customer Service Representative
Deckers Brands
10.2023 - Current
Care Professional
Home Instead
08.2023 - 10.2023
Developmental Support Professional
Department Of Mental Health
05.2014 - 07.2023
Bachelor of Science - Health Administration
St. Louis College of Health Careers
Associate of Applied Science - Occupational Therapy Assistance
St. Louis College of Health Careers
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