Shaunquoia Alexander

Customer-focused professional with over six years of experience delivering high-quality service in healthcare, emergency response, and federal service environments. Demonstrated ability to manage high call volumes, resolve concerns efficiently, and communicate clearly with diverse populations. Former Pharmacy Technician with Harrow Health, providing patient support, insurance coordination, and serving as a liaison between patients and providers while maintaining strict confidentiality. Three years of experience as a Dispatcher with COPS Monitoring, handling urgent situations with professionalism and composure. Most recently served with the United States Postal Service, delivering reliable, detail-oriented service in a fast-paced environment. Recognized for strong communication skills, accuracy, and a commitment to creating positive service experiences. Seeking to contribute these strengths in a Patient Registration role within a hospital setting.