Shauntai Townsel
Novi,MI
Summary
A former flight attendant with Spirit Airlines, provided exceptional customer service and conflict resolution skills. Proven expertise in safety procedures and emergency management, ensuring passenger safety and satisfaction. Skilled in teamwork and maintaining a professional appearance, steadily improved the in-flight experience through attentive service and cultural awareness.
Overview
22
22
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
Detroit, MI
10.2006 - 05.2026
- Delivered exceptional customer service during all phases of flight operations.
- Ensured compliance with safety protocols and emergency procedures.
- Assisted passengers with boarding, seating, and in-flight requests efficiently.
- Collaborated with crew to maintain effective communication throughout flights.
- Managed conflict resolution by addressing passenger concerns promptly and professionally.
- Conducted pre-flight checks to ensure all safety equipment was operational.
- Facilitated in-flight service, including food and beverage distribution, enhancing passenger experience.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Camera Operator
Total Christian Television
Detroit, MI
01.2006 - 10.2006
- Operated cameras for live broadcasts, ensuring high-quality visual output.
- Assisted in setting up lighting and audio equipment for production shoots.
- Collaborated with production team to coordinate shots and camera angles.
- Monitored video feeds during live events to maintain broadcast quality.
- Set up equipment for inside and outside shots.
- Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events or studio recordings.
- Worked with directors to capture desired shots.
- Maintained a calm demeanor under pressure while managing tight deadlines or unexpected challenges on set.
- Operated television studio cameras during live production.
- Communicated with talent to achieve desired results.
Public Address Announcer
Harlem Ambassadors Inc.
Fort Collins, CO
09.2004 - 07.2005
- Announced game events and player introductions to maintain audience engagement.
- Coordinated with event staff to ensure seamless execution of announcements.
- Adapted scripts for various events to enhance clarity and excitement.
- Engaged with fans through social media to promote upcoming games and activities.
- Streamlined communication between event staff members by serving as a central source of information dissemination via public address system.
- Made promotional appearances at public events.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
- Played music tracks from playlists provided by station management.
- Managed audio equipment to ensure clear sound quality during live events.
Education
Bachelor of Arts - Broadcast Media
Morris College
Sumter, SC05.2004
Skills
Customer service
Strong work ethic
Attention to detail
First aid
Team collaboration
Hospitality service expertise
Food and beverage service
Professional appearance
Safety procedures
Emergency procedures
Cultural awareness
Flight safety
FAA regulations
Passenger safety management
Company policy adherence
Issue resolution
Timeline
Flight Attendant
Spirit Airlines Inc.
10.2006 - 05.2026
Camera Operator
Total Christian Television
01.2006 - 10.2006
Public Address Announcer
Harlem Ambassadors Inc.
09.2004 - 07.2005
Bachelor of Arts - Broadcast Media
Morris College