Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shauntay Flora

Las Vegas,NV

Summary

Proven leader with extensive experience in staff management and customer relationship management, notably at Champion HanesBrands Inc. Excelled in optimizing inventory control and enhancing customer satisfaction through strategic staff development and effective decision-making. Skilled in leveraging teamwork and collaboration to exceed key performance indicators, achieving significant improvements in operational efficiency and client service excellence.

Overview

12
12
years of professional experience

Work History

Co-Manager

MRG NHWSmith
07.2023 - 08.2024
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Managed multiple locations in all phases of store operations of Marshall Russo, Jayne and Este, Harley Davidson,Welcome To Las Vegas, InMotion, and Tumi. Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.

Personal Trainer

Iron Addicts Gym/Tap Ur Fitness
01.2014 - 05.2024
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.

Assistant Store Manager

Champion HanesBrands Inc.
07.2019 - 07.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Maintained strong interpersonal relationships with large purchasers. Rotated merchandise and displays to feature new products and promotions.

Supervisor

MRG Harley Davidson
01.2016 - 07.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Store Manager

Champion HanesBrands Inc
06.2012 - 01.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

Nursing LPN Program, GED

Skagit Valley College
Mount Vernon, WA
01.2009

GED -

Sedro Woolley Senior High School
Sedro-woolley, WA
06.1996

Skills

  • Staff Management
  • Contract Negotiation
  • Leasing and sales
  • Staff Development
  • Sales management
  • Customer Service
  • Teamwork and Collaboration
  • Computer Skills
  • Key Performance Indicators
  • Customer Relationship Management
  • Decision-Making
  • Task Delegation

Timeline

Co-Manager

MRG NHWSmith
07.2023 - 08.2024

Assistant Store Manager

Champion HanesBrands Inc.
07.2019 - 07.2023

Supervisor

MRG Harley Davidson
01.2016 - 07.2019

Personal Trainer

Iron Addicts Gym/Tap Ur Fitness
01.2014 - 05.2024

Store Manager

Champion HanesBrands Inc
06.2012 - 01.2014

Nursing LPN Program, GED

Skagit Valley College

GED -

Sedro Woolley Senior High School

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Shauntay Flora