Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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SHAUNTE CAMPBELL

North Las Vegas,NV

Summary

I am a dedicated worker seeking employment in the healthcare industry within a diverse company that allows me to grow continuously. My work ethic is above average, and I am very dependable. I am proficient at handling clients with kindness and professionalism. I will bring extensive experience and great customer service skills to any position provided. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

11
11
years of professional experience

Work History

PSR Care Giver

Intermountain Healthcare
Las Vegas, NV
11.2019 - Current
  • Answering more than 40 phone calls per hour.
  • Provided excellent service and attention to customers through phone conversations.
  • Scheduling and canceling appointments.
  • Inputting patients' information for demographics, and adding medical insurance.
  • Providing patients with information about different offices and locations.
  • Assisting patients with a variety of medical needs and requests.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Cross-trained in different specialties such as cardiology, endocrinology, pediatrics, and primary care.

Medical Biller

Cima Medical Center
Las Vegas, NV
08.2014 - 11.2019
  • Providing all-around medical office management.
  • Preparing various medical claims electronically and by HCFA CMS-1500 forms.
  • Submitting various medical claims using ICD-9, ICD-10, CPT, and HCPCS codes.
  • Performing insurance verification for billing through Office Ally, EClinicalWorks.
  • Reviewing, interpreting, and posting proper documentation for the Explanation of Benefits (EOB).
  • Accounts receivables (A/R) follow-up and collections.
  • Assisting with claim denial management and appeals.
  • EHR, Practice Fusion experience, and scanning.
  • Reviewing and coding provider assessment and examination notes.
  • Advanced with timely filing limits, billing guidelines, and regulations mandated by the AMA, CMS, and Medicare guidelines.
  • Completed and submitted appeals for denied claims.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
  • Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.

Education

Some College (No Degree) - Nursing

College of Southern Nevada
Las Vegas, NV

Skills

  • Customer service
  • Problem solving
  • Communication skills
  • Attention to detail
  • Patient scheduling
  • Team collaboration
  • Problem resolution
  • Written communication
  • Task prioritization
  • Multitasking
  • Cultural awareness
  • Knowledgeable about medical terminology
  • Knowledgeable about medical laws
  • Knowledgeable about medical ethics
  • Technical skills (electronic medical records, Microsoft Office, Excel, Word, and Outlook)
  • Outstanding skills in coordinating professionally with other staff
  • 10 key data entry (45 wpm)

Languages

English
Full Professional

References

References available upon request.

Timeline

PSR Care Giver

Intermountain Healthcare
11.2019 - Current

Medical Biller

Cima Medical Center
08.2014 - 11.2019

Some College (No Degree) - Nursing

College of Southern Nevada

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SHAUNTE CAMPBELL