Shaveeka Marion
Fort Myers,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at European Wax Center. Skilled in customer service and time management, I excel in creating welcoming environments and efficiently handling inquiries. Achieved increased loyalty and repeat business by actively listening and addressing customer needs, showcasing a commitment to excellence and organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
European Wax Center
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
House Cleaner
Christina No Dust Cleaning Service
05.2022 - Current
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
Customer Service Representative
Alta Resources
04.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Auto Glass America
06.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lash Artist
Amazing Lash Studio
06.2019 - 06.2021
- Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
- Increased customer retention by offering personalized consultations to determine the best lash style for each individual''s needs.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
Front Desk Receptionist
Hampton Inn Suites
01.2016 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Sales Associate
True Religion
08.2013 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Bus Attendant
School District Of Lee County
11.2010 - 05.2013
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained cleanliness of the bus interior, promoting a pleasant environment for all passengers.
Education
High School Diploma -
Fort Myers High School
Fort Myers, FL05.2007
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Appointment Scheduling
- Office Organization
Certification
- Licensed Esthetician - March/2019
Timeline
Front Desk Receptionist
European Wax Center
08.2023 - Current
House Cleaner
Christina No Dust Cleaning Service
05.2022 - Current
Customer Service Representative
Alta Resources
04.2022 - 07.2023
Customer Service Representative
Auto Glass America
06.2021 - 06.2023
Lash Artist
Amazing Lash Studio
06.2019 - 06.2021
Front Desk Receptionist
Hampton Inn Suites
01.2016 - 03.2019
Sales Associate
True Religion
08.2013 - 09.2015
Bus Attendant
School District Of Lee County
11.2010 - 05.2013
High School Diploma -
Fort Myers High School
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