Shavon Davis
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Security Officer
Designated Defense
11.2023 - Current
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Officer
Vetsec
07.2023 - 11.2023
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Customer Service Representative
Allegiant
05.2017 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Mount Diablo
Concord, CA06.2011
Skills
- Complaint Resolution
- Call Management
- Conflict Resolution
- Quality Assurance Controls
- Call Center Operations
- Customer Service
- Access Control
Timeline
Security Officer
Designated Defense
11.2023 - Current
Security Officer
Vetsec
07.2023 - 11.2023
Customer Service Representative
Allegiant
05.2017 - 07.2023
Mount Diablo
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