Shavonda Tibbs
District Heights,MD
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level phlebotomist position. Ready to help the team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
MGM National Harbor
10.2022 - Current
Phlebotomy Technician
Meridian Medical Associates
05.2024 - 06.2024
Server/Bartender/Banquet Server
Hyatt Place
08.2021 - 10.2022
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner.
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible.
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times.
- Advised guests and customers on food and beverage choices by using excellent knowledge of menu items.
Crew Member/Crew Trainer
McDonald's
08.2018 - 08.2021
- Served breakfast, lunch and dinner to 50-100 customers per hour
- Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests
- Rapidly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Warmly greeted new and returning customers developing customer loyalty
- Maintained and enforced strict cleanliness and social distancing policies due to the COVID-19 outbreak
Education
College Degree in Hospitality Management -
Morgan State University
Baltimore, MD07.2024
Certification in Phlebotomy -
Dynamic Phlebotomy
Temple Hills, MD05.2024
High school diploma -
Potomac High School
Oxon Hill, MD05.2019
Skills
- Phlebotomy
- Blood collection techniques
- Venipuncture
- Patient preparation
- Specimen labeling procedures
- Order of draw
- Patient confidentiality
- Supply Restocking
- Patient Care
- Decision-Making
- Specimen handling
- Butterfly needle technique
- Sample and specimen collection
- Food Service
- Cashiering
- Cash Handling
- Food Preparation
- Kitchen Experience
- Cleaning Experience
- Busser
- Guest Services
- Restaurant Experience
- Food Safety
- Conflict Management
- Microsoft Office
- Leadership
- Communication skills
- Serving
- Customer service
- Host/Hostess
- English
- Banquet Experience
- POS
- Recruiting
- Bartending
- Upselling
- Hotel experience (1 year)
- Cleaning
- Time management
- Laundry
- Hospitality
- Organizational skills
Certification
- ServSafe Food Handler, 09/01/22, 09/01/26
- TIPS Certified, 09/01/22, 09/01/26
- Certified Phlebotomy Technician, 05/01/24, 05/01/26
Assessments
- Bartending, Proficient, 09/01/22
- Customer focus & orientation, Proficient, 08/01/21
- Typing, Proficient, 09/01/22
- Food service: Customer situations, Proficient, 09/01/22
- Cooking skills: Basic food preparation, Proficient, 09/01/22
- Attention to detail, Proficient, 09/01/22
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Phlebotomy Technician
Meridian Medical Associates
05.2024 - 06.2024
Server
MGM National Harbor
10.2022 - Current
Server/Bartender/Banquet Server
Hyatt Place
08.2021 - 10.2022
Crew Member/Crew Trainer
McDonald's
08.2018 - 08.2021
College Degree in Hospitality Management -
Morgan State University
Certification in Phlebotomy -
Dynamic Phlebotomy
High school diploma -
Potomac High School