Shavonie Mitchell
Woodridge,IL
Summary
Dynamic Human Resources professional with over four years of progressive experience in employee relations, HR operations, and workforce management. Proven expertise in conducting thorough investigations, optimizing performance management processes, and ensuring compliance in fast-paced environments. Strong history of collaborating with leadership to enhance organizational effectiveness while fostering an exceptional employee experience. Committed to driving strategic initiatives that align HR practices with business goals and promote a positive workplace culture.
Overview
7
7
years of professional experience
Work History
Human Resource Generalist I
Amazon Fulfillment Center
Markham, IL
03.2024 - Current
- Collaborated with operations team to analyze and strategize volume management.
- Executed theft interviews to identify and mitigate loss prevention issues.
- Collaborated with loss prevention teams to conduct thorough investigations.
- Facilitated collaboration across various organizational levels, engaging front-line employees and senior leaders.
- Facilitated leadership development and support by guiding decision-making processes with empathy and sound judgment during one-on-one sessions, round tables, and training programs.
- Supports employee queries and situations with discretion and expertise along with routine standard work around employee onboarding and performance management
- Collects data for the thrive report
- Conducts new hire interviews
- Coordinated efforts with safety team to evaluate and respond to reasonable suspicion incidents.
- Executed random drug testing procedures to ensure workplace safety and compliance.
- Executed termination processes for employees based on performance and attendance violations.
- Facilitated reinstatement processes for employees affected by wrongful terminations.
- Schedules unemployment hearings
- Served as primary liaison for managing appeal hearings and conducting investigations.
- Facilitated constructive feedback delivery to employees for performance enhancement.
Human Resource Associate Partner
Amazon Fulfillment Center
Joliet, IL
01.2021 - 03.2024
- Executed creation of panorama HR cases to streamline human resources operations.
- Cultivated strong relationships with associates and managers through daily engagement to support operational efficiency.
- Collaborated with PXT team to assist in schedule planning and address concerns.
- Assisted in gathering and implementing feedback on pending adaptations for ALPS. Supported coordination of shift swaps to enhance team flexibility. Collaborated with team members to address outstanding issues effectively.
- Discuss strong leadership principles, employee benefits and daily engagements
- Managed on-site attendance bridge flex operations to improve campaign engagement and resolve roster inaccuracies.
- Submits WASH report at EOS
- Communicates with PXT members daily about job functions and workforce planning
- Implemented random drug testing protocols to ensure workplace safety and compliance.
- Executed daily HR administration tasks for finance department operations.
- Assists managers daily with associate concerns regarding warnings and terminations
- Managed the scheduling of appeal hearing meetings, ensuring timely communication and preparation for managers.
- Schedules unemployment meetings for business partners
- Plans standard work for team members daily
- Reviewed and processed reinstatement tickets, addressing wrongful termination claims with attention to detail.
- Collaborated with safety teams to address suicide ideations among associates.
- Recorded detailed accounts of theft interviews, ensuring accurate documentation for loss prevention analysis.
- Mentored and coached new team members to ensure effective integration and professional growth.
- Creates engage reports for the entire building using Excel
- Organizes daily meetings
- Analyzed termination cases and generated constructive feedback to inform future HR practices.
- Partners with Loss Prevention for investigations
- Creates appeal cases manually
- Executed thorough case reviews for ethical investigations.
Lead Battery Changer
Walmart Distribution Center
Elwood
11.2020 - 12.2021
- Executed routine maintenance on batteries and cells to support operational efficiency.
- Executed removal of acid and corrosion from compromised battery components.
- Coordinated and managed order placements for contractors, ensuring alignment with project timelines and requirements.
- Managed timely and accurate responses to customer inquiries regarding order placements.
- Facilitated training programs for new hires and supported associates in skill development.
- Executed completion of work orders efficiently and within established timelines.
- Compiled and documented meeting notes utilizing Excel and Microsoft Word.
Exchange Inspection Auditor Clerk
The Room Place
Romeoville, IL
02.2020 - 12.2020
- Oversaw and validated inspection processes for all exchanges.
- Completed proper movements using the STORIS System for remaining products
- Conducted audits on cage integrity to ensure accuracy in pulls, add-ons, and misidentifications.
- Facilitated employee training in store operations and floor responsibilities.
- Oversaw the opening and inspection process for all exchanged items to maintain quality assurance.
- Managed email correspondence and delivered exceptional customer service in-person and via phone.
- Supported managers in identifying and resolving departmental errors.
- Re-selected damaged furniture for inclusion in new shipment.
Medical Billing and Coding Assistant
Sleep Links Clinic
Flowood, MS
12.2018 - 05.2019
- Organized and maintained patient medical records with a focus on confidentiality.
- Provided guidance and resources to patients to improve sleep quality and address disorders.
- Managed procurement of sleep apnea products to ensure timely delivery for customers.
- Maintained quality and accurate records by following clinic procedures
- Oversaw patient chart updates and proactively engaged with patients to clarify account balance inquiries.
- Engaged with insurance providers to resolve patient claim inquiries and ensure timely processing.
- Followed HIPPA rules and regulations
- Ensured nursing department received necessary forms and documentation to support patient care.
- Managed patient inquiries and resolved issues through effective communication channels, including email, phone, and in-person meetings.
- Scheduled appointments and office visits for clients to facilitate timely consultations. Organized and maintained appointment calendars to support efficient office operations. Assisted clients in navigating scheduling processes to enhance service delivery.
- Processed admission and discharged records
Education
Human Resource Management Certificate - Human Resources Management
College of DuPage
Glen Ellyn03-2026
Associate of Applied Science -
Antonelli College
Flowood, MS05-2019
Skills
- Detailed Oriented
- Multi tasker
- Scheduler, Planner
- Organized
- Decision making
- Active listener
- De-escalation
- Providing constructive feedback
- Stress management
- Tailoring tone, language, or delivery for different audiences or situations
- Collaboration and team communication
- Written communication
Languages
English
Timeline
Human Resource Generalist I
Amazon Fulfillment Center
03.2024 - Current
Human Resource Associate Partner
Amazon Fulfillment Center
01.2021 - 03.2024
Lead Battery Changer
Walmart Distribution Center
11.2020 - 12.2021
Exchange Inspection Auditor Clerk
The Room Place
02.2020 - 12.2020
Medical Billing and Coding Assistant
Sleep Links Clinic
12.2018 - 05.2019
Human Resource Management Certificate - Human Resources Management
College of DuPage
Associate of Applied Science -
Antonelli College