Hi, I’m
Shavonne McConaughey
Katy,United States
Summary
Experienced Customer Service Representative with over 10 years of dedicated customer service experience. Detail-oriented and committed to providing exceptional service, skilled in resolving customer concerns with forward-thinking and knowledgeable solutions. The goal is to ensure every customer receives thorough and accurate assistance, leaving them satisfied and confident in the company's commitment to their needs.
Overview
7
years of professional experience
Work History
WellCare
Customer Care Representative (remote)
06.2022 - 07.2024
Job overview
- Efficient communication protocols were implemented, resulting in a 15% reduction in average response times for customer inquiries and timely issue resolution
- Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements
- Demonstrated problem-solving expertise by successfully resolving complex customer issues, leading to a 20% decrease in escalated cases
- Served as a liaison between customers, insurers, healthcare providers, and other stakeholders regarding matters pertaining to medical insurance policies
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures
- Collaborated with other team members in order to provide exceptional customer service throughout the entire lifecycle of a policyholder's experience
- Advised customers on how best to use their available benefits under their respective plans.
2Lavish Hair LLC
Owner
02.2017 - 08.2023
Job overview
- Oversaw a successful cost-cutting initiative, reducing operational expenses by 20% while maintaining high-quality standards
- Executed financial restructuring, improving cash flow by 25% and securing additional funding for strategic investments
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Tarrant County CollegeEuless, TX
Associates of Applied Science from Science Education
The University of Texas Health Science CenterHouston, TX
B.A Occupational Science from Occupational Therapy Assistance
Skills
- Adaptability
- Analytically skills
- Efficient planning
- Communication
- Entrepreneurial skills
- Website designing
- Detail-oriented
- Client relations and support services
- Multifunctional
Timeline
Customer Care Representative (remote)
WellCare
06.2022 - 07.2024
Owner
2Lavish Hair LLC
02.2017 - 08.2023
Tarrant County College
Associates of Applied Science from Science Education
The University of Texas Health Science Center
B.A Occupational Science from Occupational Therapy Assistance
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