Shavonne Branch
Bronx,USA
Summary
Proactive and resourceful mental health professional with extensive experience in case management, housing programs, and social services. Skilled in client-centered care, program coordination, and community resource navigation. Dedicated to supporting individuals with mental illness, developmental disabilities, and substance use disorders while enhancing program effectiveness.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Housing Program Supervisor
Saint Joseph’s Medical Center
Bronx, USA
01.2024 - Current
- Oversaw daily operations of housing programs, ensuring regulatory compliance and quality care for clients.
- Supervised, trained, and mentored case management and support staff to enhance service delivery.
- Evaluate program performance through data collection, outcome measurement, and reporting.
- Develop and implement policies, procedures, and workflow improvements.
- Collaborate with community organizations to coordinate client services and resources.
- Resolved client concerns and staff conflicts, addressing operational challenges to maintain program integrity.
- Complete rent reports, track housing payments, and maintain accurate documentation.
- Conduct site visits and inspections to ensure client safety and program standards.
program supervisor
saint josephs medical medical
Yonkers, New York
12.2022 - Current
- Supervised daily operations of patient care programs at Saint Joseph's Medical.
- Managed scheduling and staffing to ensure adequate coverage in all departments.
- Developed and implemented policies that improved patient service delivery and compliance with standards.
- Oversaw compliance with healthcare regulations and internal standards.
- Coordinated staff training sessions to enhance operational efficiency and improve service delivery.
- Facilitated communication between departments to streamline workflows and enhance collaboration.
- Evaluated program performance and identified areas for improvement.
Housing Case Manager
Saint Joseph’s Medical Center
Bronx, USA
12.2022 - Current
- Conducted client assessments and developed individualized service plans to address specific needs.
- Monitored treatment and care plans, intervening during crises to ensure client stability.
- Referred clients to mental health, substance use, and housing resources to facilitate comprehensive support.
- Conduct monthly apartment inspections and maintain client safety.
- Maintain accurate client records to optimize care strategies and outcomes.
Social Work Intern
Saint Joseph’s Medical Center
Bronx, USA
05.2025 - 01.2026
- Engaged clients in developing treatment plans, building skills, and implementing independent living strategies to promote self-sufficiency.
- Supported crisis intervention and monitored client progress in housing and mental health.
- Supported case managers in conducting psychosocial assessments and developing individualized service plans to enhance client support.
- Participated in client meetings and multidisciplinary team discussions, contributing to effective care planning.
- Researched community resources and facilitated client referrals.
- Maintained documentation, case notes, and HIPAA compliance.
- Assisted with team conferences, staff meetings, and program planning initiatives.
Case Manager
Acacia, Casa Promesa
Bronx, USA
09.2015 - 06.2022
- Performed mental health psychosocial assessments and patient management.
- Coordinated intake assessments and service planning to ensure comprehensive care and effective discharge.
- Created individualized action and service plans to address resident needs and enhance support.
- Administered and monitored medications according to physician instructions.
- Conducted onsite facility tours and progress evaluations to assess alignment with treatment goals.
- Conducted facility inspections to ensure resident safety and compliance.
Program Supervisor
saint josephs medical center
Staten Island, New York
Education
Master of Social Work (MSW) -
Grand Canyon University
06.2027
Bachelor of Science - Public Health
Monroe College
Bronx, NY08.2015
Associate of Science - Health Information
Monroe College
Bronx, NY06.2003
Skills
- Case management
- Program management
- Program evaluation
- Client assessment
- Data analysis
- Policy development
- Team collaboration
Certification
- How to Communicate with Diplomacy, Tact, and Credibility, 2025
- NYSDOH Registered Opioid Overdose Provider, 2025
- Food Handlers Certification, 2023
- CPR & First Aid, 2026
- Cultural Competency, 2025
- Suicide Assessment & Prevention, 2025
- Stages of Change, 2025
- Trauma-Informed Care, 2025
- Traumatic Loss for Caregivers, 2025
- The Impact of Suicide and Opioids, 2025
- LGBT Youth and Creating Safe Spaces, 2025
- Cultural Personality Competency, Disorders, and Substance Abuse, 2025
- Advanced Trauma, 2026
- Coordinated Assessment and Placement System (CAPS), 2026
Timeline
Social Work Intern
Saint Joseph’s Medical Center
05.2025 - 01.2026
Housing Program Supervisor
Saint Joseph’s Medical Center
01.2024 - Current
program supervisor
saint josephs medical medical
12.2022 - Current
Housing Case Manager
Saint Joseph’s Medical Center
12.2022 - Current
Case Manager
Acacia, Casa Promesa
09.2015 - 06.2022
Program Supervisor
saint josephs medical center
Master of Social Work (MSW) -
Grand Canyon University
Bachelor of Science - Public Health
Monroe College
Associate of Science - Health Information
Monroe College