Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shavonne Navarro

Columbus

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

Empire Today LLC
Columbus
03.2023 - Current
  • Guided customers in product selection and addressed service inquiries, fostering informed decision-making.
  • Facilitated customer service objectives and strengthened relationships through friendly, knowledgeable communication.
  • Provided customer support via chat, phone, and email to assist inquiries.

Dishwasher, Catering, and Food Preparation

Strongwater Food and Spirits
Columbus
06.2018 - 03.2023
  • Operated dishwashing equipment, ensuring adherence to cleanliness and sanitation standards.
  • Collaborated with team members to deliver prompt dish service for dining guests.
  • Maintained cleanliness of dishwashing area, following health regulations.

Cashier, Food Preparation, Customer Service and Closing

Qdoba
Akron
09.2020 - 05.2021
  • operated cash register and POS system to process payments, ensuring smooth transaction experiences.
  • executed customer transactions with accuracy and speed, enhancing customer satisfaction at fast-casual restaurant.
  • greeted customers and provided information about products and services, contributing to informed purchasing decisions.

Cook, Customer Service and closing

Chuck E. Cheese
Columbus
02.2018 - 06.2018
  • Collaborated with team members to deliver timely food service during peak hours, enhancing customer satisfaction.
  • Prepared diverse menu items adhering to standardized recipes, ensuring consistent quality.
  • Monitored food safety practices to comply with health regulations, maintaining a safe dining environment.
  • Communicated effectively with front-of-house staff to coordinate orders smoothly.

Education

High School Diploma -

Columbus Arts and Technology Academy
Columbus, OH
05.2020

Skills

  • Customer Service
  • Communication
  • Policy Adherence
  • Employee Training
  • POS system operation
  • Inventory management
  • Stock replenishment
  • MS office proficiency
  • Software troubleshooting
  • Problem solving
  • Reliability
  • Safety Protocols
  • Partial bilingual capability

Timeline

Customer Service Associate

Empire Today LLC
03.2023 - Current

Cashier, Food Preparation, Customer Service and Closing

Qdoba
09.2020 - 05.2021

Dishwasher, Catering, and Food Preparation

Strongwater Food and Spirits
06.2018 - 03.2023

Cook, Customer Service and closing

Chuck E. Cheese
02.2018 - 06.2018

High School Diploma -

Columbus Arts and Technology Academy
Shavonne Navarro