Shaw Deisch
Laramie
Overview
16
16
years of professional experience
2016
2016
years of post-secondary education
Work History
Dispatcher
UPS
Laramie
05.2021 - Current
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Coordinated delivery schedules for efficient package distribution across multiple routes.
- Communicated with drivers to provide real-time updates on delivery status.
- Monitored traffic patterns to optimize route planning and reduce delays.
- Managed incoming calls from customers regarding shipment inquiries and issues.
Supervisor
UPS
Laramie
08.2020 - Current
- Supervised daily operations and ensured adherence to safety protocols.
- Trained new staff on warehouse procedures and equipment usage.
- Conducted performance evaluations and provided feedback to team members.
- Collaborated with management on strategic initiatives to optimize service delivery.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Trained new employees on company policies and procedures.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored inventory levels and managed stock replenishment processes.
- Ensured compliance with company policies and local regulations consistently.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
Laborer
Jeffco Construction
Cheyenne
01.2010 - 08.2020
- Completed variety of physical labor tasks.
- Performed demanding physical work over extended periods and modeled positive attitude.
Assistant Manager
Spencer's Gifts
Cheyenne
04.2018 - 08.2020
- Assisted in managing daily store operations and staff scheduling.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Supported inventory management by organizing stock and conducting audits.
- Developed promotional displays to showcase new products and drive sales.
Assistant Manager
East Coast Pizza
Cheyenne
03.2018 - 02.2020
- Assisted in managing daily store operations and staff scheduling.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Collaborated with team members to maintain a clean and organized store environment.
Assistant Manager
F.Y.E. (For Your Entertainment)
Cheyenne
04.2016 - 03.2018
- Supervised daily operations including scheduling shifts, assigning duties.
- Supported inventory management by organizing stock and conducting audits.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Executed visual merchandising strategies to align with brand guidelines effectively.
Sales Associate
F.Y.E. (For Your Entertainment)
Cheyenne
03.2014 - 06.2015
- Addressed customer inquiries and resolved complaints effectively.
- Handled inventory management by restocking shelves regularly.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Psychology
Laramie County Community College
Cheyenne, WY 08.2015 - 05.2016
Cheyenne Central High School
Cheyenne, WYSkills
- Customer service
- Team supervision
- Performance evaluation
- Conflict resolution
- Effective communication
- Active listening
- Team collaboration
- Workflow coordination
- Staff training
- Administrative tasks
- Safety compliance
- Inventory control
- Training new hires
- Problem-solving
- Decision-making
- Schedule management
- Software utilization
Timeline
Dispatcher
UPS
05.2021 - Current
Supervisor
UPS
08.2020 - Current
Assistant Manager
Spencer's Gifts
04.2018 - 08.2020
Assistant Manager
East Coast Pizza
03.2018 - 02.2020
Assistant Manager
F.Y.E. (For Your Entertainment)
04.2016 - 03.2018
Psychology
Laramie County Community College
08.2015 - 05.2016
Sales Associate
F.Y.E. (For Your Entertainment)
03.2014 - 06.2015
Laborer
Jeffco Construction
01.2010 - 08.2020
Cheyenne Central High School