Shawanna Mance
Macon,GA
Summary
Adept at CRM software and renowned for exceptional time management, I excelled as a BDC Representative at Thomson Chrysler Dodge Jeep, enhancing customer satisfaction through strategic sales and service recommendations. My proactive approach and goal-oriented mindset led to a significant improvement in appointment setting and customer engagement.
Overview
11
11
years of professional experience
Work History
BDC Representative
Thomson Chrysler Dodge Jeep
Thomson , GA
04.2014 - 10.2024
- Greeted customers and provided excellent customer service.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Education
High School Diploma -
Thomson High School
Thomson, GA07-1997
Skills
- CRM Software
- Goal-Oriented
- Appointment Setting
- Performance Tracking
- Follow-up calls
- Restock shelves
- Sales strategy
- Multitasking Abilities
- Time Management
Timeline
BDC Representative
Thomson Chrysler Dodge Jeep
04.2014 - 10.2024
High School Diploma -
Thomson High School