Shawano
Holton,KS
Summary
Strategic planner with superior communication and problem-solving abilities. Extensive experience in managing Casino Food and Beverage departments. Well-versed in negotiating vendor contracts, managing multimillion dollar budgets, developing and implementing efficient food and beverage processes, departmental financials and increasing profitability. Background includes opening two operations, managing multiple venus, all aspects of Casino Marketing, procuring a new liquor license and developing a new style of dinning "Endless Plates".
Overview
21
21
years of professional experience
Work History
Marketing Director
Golden Eagle Casino
08.2022 - Current
- Increased player retention by developing and implementing targeted marketing campaigns for a diverse casino clientele.
- Restructured mailing programs that increased net win from targeted players by 22%.
- Lead the development of a new website and redesigned all marketing campaigns.
- Researched and evaluated competitor offerings, market trends and target markets to ensure our promotions remained relevant and enticing to customers.
- Organized successful VIP events that fostered player engagement and increased revenue.
Food and Beverage Manager
Golden Eagle Casino
11.2019 - 08.2022
- Designed and orchestrated the opening of the Eagle's Nest Bar.
- Developed and managed an efficient food and beverage department through efficient menu design, proper inventory control, quality food and excellent budget management.
- Rebranded the restaurant into Buffalo Cafe.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Developed and executed a new dinning style "Endless Plates" to comply with the complicated COVID restrictions.
Chief Operations Officer
Professional Business Solutions, LLC
01.2017 - 11.2020
- Worked with organization executives to determine strategy and goals.
- Oversight of marketing initiatives and implementation of better business practices.
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Reduced overhead costs with strategic budget management and cost-cutting initiatives.
Assistant Manager - Valet
Towne Park
11.2018 - 11.2019
- Improved customer satisfaction by effectively managing valet parking operations and addressing guest concerns promptly.
- Streamlined valet service efficiency and reduced wait times by implementing new training protocols for staff members.
- Contributed to a seamless guest experience by coordinating with hotel management on special events and large group arrivals.
- Implemented an effective scheduling system to ensure adequate staffing levels during high-volume periods while reducing labor costs during slow periods.
Grill and Café Manager
Prairie Band Casino & Resort
01.2017 - 11.2018
- Increased profitability of all three outlets, Buffalo Grill, Bingo Snack Bar, and Team Member Café by controlling inventory, food costs and labor.
- Restructured the entire menu of both the Team Member Café and Snack Bar.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
VIP Services Supervisor
Prairie Band Casino & Resort
01.2014 - 01.2017
- Made effective independent player development decisions.
- Managed the VIP lounge and staff and the Hotel Front Desk staff.
- Restructured the entire revenue audit process and rewrote operating procedures
- Created training for premiere lounge staff to enhanced guest satisfaction by personalized services.
- Resolved issues quickly, maintaining a strong reputation for excellent customer care among VIP guests.
Players Club Supervisor
Prairie Band Casino & Resort
01.2012 - 01.2014
- Managed Players Club staff to ensure effective and top-notch customer service in a front-facing environment.
- Conducted performance reviews and one on ones to encourage individual growth.
- Supervised Premier Lounge and helped restructure and maintain Premier Lounge ordering process.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Food & Beverage Supervisor
Prairie Band Casino & Resort
01.2008 - 01.2012
- Provided guidance to employees in all areas of the Food and Beverage Department.
- Conducted daily counts, gave direction to staff and assisted management with budgets and reporting.
- Developed guest service training for all supervisors and leads in the entire Food and Beverage Department.
- Conducted performance evaluations, as well as monthly one-on-one meetings with employees to guide them in their careers.
Food & Beverage Supervisor
Golden Eagle Casino
01.2005 - 01.2008
- Completed schedules, time card approvals and attendance records for the Food & Beverage Department.
- Completed performance evaluations and managed both back of house and front of house employees.
- Conducted inventory and placed product orders.
Human Resources Clerk
Golden Eagle Casino
01.2003 - 01.2005
- Handled employment application intake.
- Performed Human Resources Information System (HRIS) data entry.
- Assisted employees and supervisors with basic interpretation of HR policies and procedures.
Skills
- Event Planning
- Strategic Planning and Alignment
- Budgeting and Allocation
- Fine-Dining Expertise
- Business planning
- Cost Control
- Bar Management
- Hospitality Management
- Menu Development
- Labor Management
Timeline
Marketing Director
Golden Eagle Casino
08.2022 - Current
Food and Beverage Manager
Golden Eagle Casino
11.2019 - 08.2022
Assistant Manager - Valet
Towne Park
11.2018 - 11.2019
Chief Operations Officer
Professional Business Solutions, LLC
01.2017 - 11.2020
Grill and Café Manager
Prairie Band Casino & Resort
01.2017 - 11.2018
VIP Services Supervisor
Prairie Band Casino & Resort
01.2014 - 01.2017
Players Club Supervisor
Prairie Band Casino & Resort
01.2012 - 01.2014
Food & Beverage Supervisor
Prairie Band Casino & Resort
01.2008 - 01.2012
Food & Beverage Supervisor
Golden Eagle Casino
01.2005 - 01.2008
Human Resources Clerk
Golden Eagle Casino
01.2003 - 01.2005
Affiliations
- Member of the Kickapoo Tribe in Kansas
- Member of Global Gaming Woman
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