Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawmanick McDuffie

Charlotte,NC

Summary

Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.

Overview

8
8
years of professional experience

Work History

Patient Services Specialist

Atrium Healthcare
03.2016 - Current
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Used Encompass- Epic to schedule appointments.

Benefit Advisor

Aon Hewitt
08.2015 - 03.2016
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Checked employees' benefits enrollment for accuracy and inputted all data for over 60 calls, emails, faxed per day for customers.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Implemented open enrollment system to streamline benefits processes for employees.

Education

Associate of Applied Science -

Bladen Community College
Bladenboro, NC
12.2014

Skills

  • Eligibility Determination
  • Interpreting Physician Orders
  • Medical Insurance
  • Insurance verifying
  • Appointment Scheduling
  • Multitasking Abilities

Timeline

Patient Services Specialist

Atrium Healthcare
03.2016 - Current

Benefit Advisor

Aon Hewitt
08.2015 - 03.2016

Associate of Applied Science -

Bladen Community College

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Shawmanick McDuffie