Open To Work
Shawmanick McDuffie
Advocate Health
Charlotte,NC
Work Preference
Desired Job Title
Patient Service Specialist Float II
Work Type
Part TimeContract Work
Location Preference
RemoteHybrid
Location:
Charlotte, NCBelmont, NCConcord, NC
Open to relocation:
Yes
Important To Me
Flexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week
10
years of professional experience
Experienced Patient Service Specialist with over ten years in optimizing patient scheduling and registration. Streamlined operations to enhance patient satisfaction and support clinical teams, while effectively managing high-volume interactions and ensuring compliance with healthcare regulations.
Work History
Patient Service Specialist Float II
10 Years 4 Months- Coordinated patient scheduling and appointment management to improve clinic workflow across multiple healthcare facilities.
- Ensured timely resolution of patient inquiries by facilitating effective communication between patients and healthcare providers.
- Enhanced patient experience and satisfaction by streamlining registration processes.
- Provided training and mentorship to new staff on operational procedures and software usage
- Ensured accuracy of records by regularly auditing data entries. in electronic medical records systems
- Support clinic operations during staffing shortages and high-volume periods
- Verify insurance eligibility and obtain prior authorizations to ensure coverage for recommended services.
- Track pending referrals and follow up with providers, patients, and insurance companies to ensure timely processing.
- Communicate with patients regarding referral status, appointment scheduling, and required documentation.
Education
Associate of Science - Healthcare
Skills
Patient Registration and Scheduling
Electronic Medical Records
Insurance Verification and Authorization
Patient Care Coordination
HIPAA Compliance
Fast-paced multitasking
Team Collaboration
Professionalism and Ethics
Medical Terminology
Referral Management
Prior Authorizations
Claims and Billing Knowledge
Timeline
Patient Service Specialist Float II
Advocate Health
03.2016 - CurrentRead More
Bladen Community College
Associate of Science from Healthcare
Read More