Shawn Aitken
Bath,MI
Summary
40 years of experience with Domino's Pizza, including 16 years at the World Resource Center in Ann Arbor, MI, as a Regional Trainer overseeing training across 11 Midwest states. Expertise in delivering high-level training programs for management, franchise, and executive personnel. Proven track record as Director of Operations for 24 stores, driving operational excellence and team performance.
Overview
1
1
Certification
11
11
years of professional experience
Work History
District Manager
Domino's Pizza
North Area, MI
04.2021 - Current
- Managed daily operations across multiple store locations, improving service delivery efficiency.
- Trained new managers on company policies and operational procedures to ensure consistency.
- Developed staff schedules to optimize labor costs while maintaining adequate coverage.
- Performed regular performance evaluations, providing constructive feedback to enhance team capabilities.
- Directed inventory management practices, minimizing waste and streamlining supply chain processes.
- Implemented marketing strategies that aligned with corporate initiatives to drive sales.
- Identified and developed top talent to promote performance-oriented culture.
- Mentored team members by demonstrating best practices for sales and customer service.
Director of Training and Development
Domino's Pizza
Central, MI
03.2022 - 10.2024
- Developed training programs for employee onboarding and skill enhancement.
- Collaborated with management to identify training needs across departments.
- Evaluated training effectiveness through feedback and performance assessments.
- Led workshops on customer service excellence and operational efficiency.
- Coordinated cross-functional team meetings to align training initiatives with company goals.
- Promoted a culture where employees are encouraged to pursue professional development opportunities.
Director of Human Resources
Domino's Pizza
Lubbock, TX
03.2016 - 03.2021
- Led talent acquisition efforts, successfully attracting top candidates for critical positions.
- Developed strategic HR initiatives that enhanced alignment with organizational goals.
- Collaborated with department heads to create targeted strategies that increased employee engagement.
- Developed and implemented human resources policies, procedures, and best practices.
- Monitored compliance with labor laws and company policies across operations.
- Advised managers regarding disciplinary actions.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
Education
BBA - Management And Marketing
Walsh College
Troy, MI12-2001
Skills
- Sales optimization
- Customer relationship management
- Performance evaluation
- Employee onboarding
- Staff scheduling
- Inventory management
Certification
- Food Safety Certification including Proctor Certification
Timeline
Director of Training and Development
Domino's Pizza
03.2022 - 10.2024
District Manager
Domino's Pizza
04.2021 - Current
Director of Human Resources
Domino's Pizza
03.2016 - 03.2021
BBA - Management And Marketing
Walsh College