Shawn Arroyo
Rivals Sports Bar
Williamsport,PA
9
years of professional experience
Experienced banking professional with nearly 7 years of progressive retail banking experience, including over 5 years as a Lead Teller. Skilled in branch operations, vault administration, cash management, audit procedures, dual control processes, regulatory compliance, and employee training. Trusted with key operational responsibilities requiring accuracy, confidentiality, and strong judgment. Recognized for building strong customer relationships, supporting team success, and maintaining a high level of operational excellence in a fast-paced banking environment.
Work History
Lead Teller
5 Years 3 Months- Oversee daily teller operations while ensuring compliance with bank policies, procedures, and regulatory requirements.
- Serve as a key operational resource for branch staff and assist management with daily branch activities.
- Maintain vault custody responsibilities, including cash management, balancing, security procedures, and accountability.
- Perform audits and operational reviews to ensure accuracy, compliance, and adherence to internal controls.
- Execute dual control procedures while maintaining strict security standards.
- Train, coach, and mentor new tellers on banking procedures, transaction processing, customer service expectations, and compliance requirements.
- Assist with branch opening and closing procedures, cash controls, and operational tasks.
- Resolve complex customer concerns professionally while maintaining confidentiality and trust.
- Support branch goals through teamwork, organization, and exceptional customer service.
Bartender Shift Manager
8 Years 11 Months- Provided exceptional customer service in a fast-paced, high-volume environment.
- Managed cash and electronic payment transactions with accuracy and accountability.
- Built long-term customer relationships through communication and problem-solving skills.
- Successfully balanced multiple priorities while maintaining professionalism under pressure.
Teller
1 Year 5 Months- Processed deposits, withdrawals, loan payments, transfers, and other banking transactions accurately and efficiently.
- Balanced cash drawer daily while maintaining strict cash-handling procedures.
- Assisted customers with account questions, service needs, and banking solutions.
- Built strong customer relationships through professional and personalized service.
- Followed all security, compliance, and confidentiality procedures.
Medical Assistant
1 Year 7 Months- Assisted in patient intake and maintained accurate medical records for efficient workflow.
- Administered vaccinations and performed routine lab tests adhering to safety protocols.
- Educated patients on treatment plans and preventive care, enhancing patient understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Certified Medical Assistant Diploma
High School Diploma
Skills
Branch Operations Support
Cash Management & Vault Custody
Teller Supervision & Training
Audit Procedures & Operational Controls
Dual Control Procedures
Regulatory Compliance
Risk Awareness & Fraud Prevention
Customer Relationship Management
Transaction Accuracy
Branch Opening & Closing Procedures
Problem Resolution
Employee Coaching & Development
Timeline
Lead Teller
Northwest Bank (formerly Jersey Shore State Bank)
03.2021 - CurrentRead More
Teller
Jersey Shore State Bank
10.2019 - 03.2021Read More
Medical Assistant
River Valley Health and Dental Center
03.2018 - 10.2019Read More
Bartender Shift Manager
Rivals Sports Bar
07.2017 - CurrentRead More
McCann School of Business
Certified Medical Assistant Diploma
Read More
Williamsport Area High School
High School Diploma
Read More
Professional Strengths
- Dependable and detail-oriented professional with extensive experience handling financial transactions.
- Proven ability to train and support team members.
- Strong understanding of operational controls, security procedures, and compliance standards.
- Experienced in maintaining accuracy while managing competing priorities.