Summary
Overview
Work History
Education
Certification
Timeline
Generic

Shawn Bailey

Xenia

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Kroger
Xenia, OH
06.2025 - 12.2025
  • Assisted customers with inquiries, providing accurate product information and solutions.
  • Processed transactions efficiently using point-of-sale systems, ensuring smooth checkout experiences.
  • Collaborated with team members to maintain store cleanliness and organization standards.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.

Online Grocery Associate

Walmart
Xenia, OH
01.2021 - 08.2024
  • Assisted in order fulfillment by accurately picking and packing grocery items for online customers.
  • Maintained cleanliness and organization of workstations to ensure efficient operations.
  • Supported inventory management by restocking shelves and monitoring product availability.
  • Collaborated with team members to optimize workflow and enhance customer satisfaction.

Freight Team Associate

Amazon
Wilmington, OH
01.2020 - 01.2022
  • Operated material handling equipment to facilitate efficient loading and unloading of freight.
  • Collaborated with team members to optimize workflow and ensure timely order fulfillment.
  • Implemented safety protocols to maintain compliance with OSHA regulations in warehouse operations.
  • Trained new associates on best practices for inventory management and quality control processes.

Education

HVAC Certification - Heating & Air Conditioning

The Trades Institue
Xenia, OH
05-2025

High School Diploma -

Xenia High School
Xenia, OH
05-2020

Certification

Universal 1479830226350

Type I - Type II 1479830226350

NCCER 30393463

Timeline

Customer Service Representative

Kroger
06.2025 - 12.2025

Online Grocery Associate

Walmart
01.2021 - 08.2024

Freight Team Associate

Amazon
01.2020 - 01.2022

HVAC Certification - Heating & Air Conditioning

The Trades Institue

High School Diploma -

Xenia High School
Shawn Bailey