SHAWN BERNARDEZ
Helendale,CA
Summary
Highly knowledgeable Customer Service skills with health care experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Experienced Radiology Scheduler with over sixteen years of experience in the Medical Field. Excellent reputation for resolving problems and improving customer satisfaction. A reliable employee seeking Customer Service and Call Center positions. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Caregiver/Billing Clerk
Compassionate Angel Homecare
2022.07 - 2023.01
- Audited billing records to verify accuracy and completeness.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
Call Center Customer Service Representative
Kaiser Permanente
2005.10 - 2021.11
- Radiology Scheduler for Kaiser Permanente for over16 years• Highly organize and self-motivated, ambitious, career-conscious person with acquired skills and education that can be utilized toward continued growth and advancement. Specific strengths and abilities include multi-tasking and prioritizing in fast-pace environment, learning rapidly, proficient knowledge of Medical Terminology, Team Player, good customer service relation skills, and strong verbal and written communication skills • Experience in Mainframe Health Connect, Kpath, Ris, Lotus Notes, Opas, Medical Terminology. • Developed and maintained courteous and effective working relationships. • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Claim Processor Associate
Cigna
2003.02 - 2005.06
- Process various complex levels of claims by researching, using basic math skills, analyzing data with regard to insurance contracts
- Using Cigna Claims System-Proclaim
- Performs follow- up actions necessary to ensure customer satisfaction
- Meets/exceeds all production and quality standards, also maintains established schedule adherence and compliance standards.
Psychiatric Department Receptionist
R F. Kennedy Medical Center
2000.01 - 2002.08
- Assisted patients in emergency inpatient and outpatient services of the clinic. • Maintained record of all personal and medical information of patients coming to the clinic. • Ensure that front desk operations are working efficiently. • Supported both clerical and administrative departments of the clinic. • Handled all communication with patients to maintain optimal customer service for patients. • Coordinated with the safety officer, nursing and social work department to maintain all visitation restrictions and regulations
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
High school diploma - Computer Networking
Lynwood Community College
Los Angeles, CA05.1992
High School Diploma -
Stann Creek Ecumenical High School
06.1989
Skills
- Customer Service
- Active Listening
- Dependable and Responsible
- Teamwork and Collaboration
- Organization and Time Management
- Conflict Resolution
- Clerical Support
- Attention to Detail
- Flexible and Adaptable
- Excellent Communication
- Data Entry
Timeline
Caregiver/Billing Clerk
Compassionate Angel Homecare
2022.07 - 2023.01
Call Center Customer Service Representative
Kaiser Permanente
2005.10 - 2021.11
Claim Processor Associate
Cigna
2003.02 - 2005.06
Psychiatric Department Receptionist
R F. Kennedy Medical Center
2000.01 - 2002.08
High school diploma - Computer Networking
Lynwood Community College
High School Diploma -
Stann Creek Ecumenical High School
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