Shawn Bliton
Edinburgh,IN
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
13
13
years of professional experience
Work History
General Manager
Courtyard by Marriott
Columbus, IN
08.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Evaluated customer feedback in order to identify areas of improvement in product offerings or service delivery methods.
- Analyzed pricing structures, sales trends, and customer data to optimize pricing models.
- Created reports on key performance indicators related to revenue generation efforts.
Human Resources Manager
Tsune America
Edinburgh, IN
08.2020 - 08.2023
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Directed HR programs, policies and processes to improve operational efficiency.
- Held exit interviews and documented information discussed with employees.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
Operations Manager
United States Army
Fort Knox, KY
08.2011 - 08.2020
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve mission goals.
- Built strong operational teams to meet process and mission demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Education
Bachelor of Science - Business Administration And Management
Drury University
Springfield, MO05-2025
Skills
- Loss Prevention
- Account Management
- Customer Relationship Management
- Program Administration
- FOSSE
- ProfitSage/ Profit Sword
- Team Management
Accomplishments
- Army Commendation Medal
- Army Achievement Medal X's 5
- Army Good Conduct Medal X's 4
- Deans list X's 5
Timeline
General Manager
Courtyard by Marriott
08.2023 - Current
Human Resources Manager
Tsune America
08.2020 - 08.2023
Operations Manager
United States Army
08.2011 - 08.2020
Bachelor of Science - Business Administration And Management
Drury University
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