Shawn Brand
Cuyahoga Falls,OH
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
26
26
years of professional experience
1993
1993
years of post-secondary education
Work History
General Store Manager
Kriegers Market
Cuyahoga Falls, OH
01.2005 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified cost-saving opportunities by evaluating existing processes and making recommendations.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Scheduled shifts for employees to meet operational needs of the store.
- Implemented new policies and procedures according to company guidelines and objectives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
General Manager
East of Chicago Pizza
Cuyahoga Falls, OH
12.1999 - 12.2004
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with others to discuss new opportunities.
- Assisted with customer requests and answered questions to improve satisfaction.
- Delivered products to customer locations on time.
Education
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OHSkills
- Employee Supervision
- Budget Administration
- Loss Prevention
- Promotional Planning
- POS Systems Operations
- Operations Oversight
- Inventory Control
- Training and Mentoring
- Inventory Oversight
- Budget Development
- Revenue Generation
- Customer Relations
- Operations Management
- Leadership Development
- Team Leadership
- Product Merchandising
- Staff Management
- Stock Management
Timeline
General Store Manager
Kriegers Market
01.2005 - Current
General Manager
East of Chicago Pizza
12.1999 - 12.2004
High School Diploma -
Cuyahoga Falls High School