Shawn Brown
San Pedro,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Retail Store Manager
T-Mobile
Torrance, CA
03.2012 - Current
- Approved regular payroll submissions for employees.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized store displays and appearance via strategic merchandising.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Ramp Agent
American Airlines
Los Angeles, CA
10.2019 - 03.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 50 daily flights.
Sales Associate
Finish Line
Culver City, CA
06.2009 - 03.2012
- Built relationships with customers and community to promote long term business growth.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved or exceeded company-defined sales quotas.
Education
Bachelor of Arts - Accounting And Business Management
Marymount College
Rancho Palos Verdes, CA08.2015
High School Diploma -
Loyola High School
Los Angeles, CA06.2011
Skills
- Problem-Solving Strengths
- Profit and Loss Control
- Special Assignments
- Corrective Actions
- Strong Multitasking Skills
- Effective Working Relationships
- Staff Relations
- Hiring Management
Timeline
Ramp Agent
American Airlines
10.2019 - 03.2022
Retail Store Manager
T-Mobile
03.2012 - Current
Sales Associate
Finish Line
06.2009 - 03.2012
Bachelor of Arts - Accounting And Business Management
Marymount College
High School Diploma -
Loyola High School