Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Shawn Brown

Prudenville

Summary

Seasoned Customer Experience Manager at The Home Depot, adept at conflict resolution, and team leadership. Successfully enhanced customer satisfaction through strategic initiatives and employee training, developing a culture of excellence. Ability to mentor associates, ensuring compliance with safety standards, while driving productivity and service quality. Execution of store standards and game plans to grow the business, and to be successful as a team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Experience Manager

The Home Depot Inc
Houghton Lake
03.2014 - Current
  • Managed escalated customer issues and resolved conflicts in a timely manner in all areas of the store.
  • Created strategies aligned with core values to improve customer satisfaction by focusing on product quality, speed, and customer service responsiveness.
  • Trained and mentored new team associates to promote productivity, accuracy, and great customer service.
  • Provided coaching, training, and guidance to team members regarding best practices.
  • Ensured compliance with all safety standards daily.
  • Facilitated team meetings to discuss metrics, strategies, address any issues, and day-to-day expectations and goals.

Education

Some College (No Degree) - Radiology And Psychology

Baker College of Clinton Township
Clinton Township, MI

Skills

  • Patient care
  • Radiology procedures
  • Psychology fundamentals
  • Customer service
  • Conflict resolution
  • Team leadership
  • Employee training
  • Problem-solving

Affiliations

. Watch movies and sports

. Family trips

. Swimming

. Fishing and camping

Accomplishments

  • Customer Service All star 2014 and 2015
  • Nearing Diamond award achievement
  • lead the district in greet % for the month of Jan, Feb, Mar.
  • Multiple team depot projects, VOA, Fun Committee and InFocus Captain

Certification

  • Adult and child AED (CPR TRAINED)
  • Perfect HESI medical exam for professional license exams

Timeline

Customer Experience Manager

The Home Depot Inc
03.2014 - Current

Some College (No Degree) - Radiology And Psychology

Baker College of Clinton Township

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