Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Shawn Calderon

DeLand,United States

Summary

I have 10 years of customer service experience. 10 years of diagnosing and troubleshooting in the mechanics fields. 8 years of computer hardware experience (Building computers from scratch) Currently enrolled in CIAT to obtain my certifications in CompTIA Network+ and CCNA. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Coe Lee and Company
07.2021 - 12.2023
  • Packaging plastic resin for injection molding companies from railcars to bulk trailers
  • Working with transportation brokers on shipping logistics, Inbound and outbound
  • Ensuring tractors and trailers are up to par for DOT inspections
  • Making sure proper BOLs are given for domestic and international shipping
  • Forklift operator and mechanic.

Store Manager

AutoZone
10.2013 - 07.2021
  • Maintain daily and weekly sales report for the store and commercial department
  • Acquiring tools, equipment and parts by negotiating with different vendors to get the best price for our commercial customers
  • Keeping track of gross profit margins with sales vs last year
  • Cross training for employees so that everyone was proficient in all areas
  • Resolving any customer concerns to the best of my abilities.

Customer Service Representative

Family Dollar
08.2011 - 02.2012
  • Assisting customers with merchandise
  • Completing inventory stocking when needed
  • Giving the best possible customer service.

Education

Information Technology -

California Institute of Arts & Technology
01.2024

Skills

  • Computer hardware
  • Customer service
  • Ethernet
  • Packet Tracer
  • Microsoft Outlook
  • Office 365
  • Software Installation
  • LAN-WAN
  • OSI Model
  • Spanish

Websites

Certification

CompTIA Network+, CompTIA

Issued Mar 2024 - Expires Mar 2027

Languages

Spanish
Full Professional

Timeline

Warehouse Associate

Coe Lee and Company
07.2021 - 12.2023

Store Manager

AutoZone
10.2013 - 07.2021

Customer Service Representative

Family Dollar
08.2011 - 02.2012

Information Technology -

California Institute of Arts & Technology

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Shawn Calderon