Shawn Critoph
Sebring,FL
Summary
Proactive Manager with extensive experience in employee motivation, conflict resolution, and operational optimization. Proven success in improving customer satisfaction, reducing costs, and ensuring compliance with corporate standards. Strong skills in team leadership, inventory management, and strategic planning, consistently driving business growth and efficiency.
Interested in corporate position growth and location ownership.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Manager
Codys Original Roadhouse
03.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Thorough knowledge and functionally in all positions.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Multiple new store openings, training of staff and management, establishing inventory and accounts, IT POS setup and training, physical buildout of locations.
- Cross training of staff and management to provide seamless functionality.
- Engaged with guests to provide a comfortable environment and excellent service for dining experience.
- Full knowledge of food preparation and presentation, including restaurant and retail meat cutting.
- Following corporate and state guidelines of operations, health, and safety procedures.
- Controlled costs to keep business operating within budget and increase profits.
Customer Service and Shipping Manager
AnimeNation
01.1997 - 06.2010
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Processed internet based online ordering into database for team members to fulfill payments and shipments.
- Receive and distribute all domestic and international products to physical store and warehouse.
- Worked with advertising team on content and graphics for distribution.
- Processed all requests and purchases with the RentAnime arm of business.
- Sales and demonstrations of business and industry at national conventions.
Manager
Bombay Bicycle Club
09.1991 - 01.1997
- Defined clear targets and objectives and communicated to other team members.
- Functionally proficient in all positions for optimal operations
- Inventory purchasing and control for food and liquor
- Exceeded standards met set by the corporation for control and operation of location
- Placement of night club in only location of entire company as pilot expansion
- Entertainment placement and promotion to local area for increase of business and notoriety
- Worked with district operations director on other stores with evaluations and directives to comply with corporate standards.
Education
No Degree - Architecture
St Petersburg Junior College
Clearwater, FLHigh School Diploma -
Pinellas Park High School
Pinellas Park, FL06-1983
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Schedule Preparation
- Performance Evaluations
Accomplishments
- Duel college and high school enrollment
- 13 years in Boy Scouts of America
- 12 Years on artist circuit of shows throughout Florida
- Top awards in past employments
Certification
- Management Serve Safe
Timeline
Manager
Codys Original Roadhouse
03.2011 - Current
Customer Service and Shipping Manager
AnimeNation
01.1997 - 06.2010
Manager
Bombay Bicycle Club
09.1991 - 01.1997
No Degree - Architecture
St Petersburg Junior College
High School Diploma -
Pinellas Park High School
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