Shawn Dylewski
Summary
Accomplished and energetic Retail Manager with 10 years experience in retail. As well as a solid history of achievement in driving sales and team building. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include team development, critical thinking, problem-solving, merchandising, and inventory control. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Overview
11
11
years of professional experience
Work History
Property Manager
Extra Space Storage
Richmond, VA
10.2020 - Current
- Breeze Entry
- Convert public to customers
- Customer Care
- Detail and market property
- Train and develop team
- Coach and lead team
- Lock Inspections
- Managing Auctions
- Managerial Office Duties
- Scheduling
- Property Maintenance
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Implemented cost-saving measures to reduce operating expenses and improve profitability.
- Accomplished multiple tasks within established timeframes.
Assistant Manager
Ross
Henrico
12.2019 - 06.2020
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
CO-STORE SALES MANAGER
FAMOUS FOOTWEAR
Chester, VA
08.2017 - 11.2019
- Monitored and implemented corporate programs, leading store to rank among top performers in sales territory-wide.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Co-Store Manager
Skechers
10.2013 - 03.2017
- Drive sales through store presentation, superior customer service, and comprehensive employee training.
- Set the expectation for selling and service standards and ensure the right people are in the right place at the right time.
- Motivate the team to achieve key performance indicators.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Hire, train, recruit & develop talent.
- Coaching performances, annual reviews and terminations.
- Assign and delegate employees to specific duties.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced, merchandised and displayed.
- Perform daily work activities, such as cleaning and organizing shelves and displays and selling merchandise.
- Establish and implement policies, goals, objectives, and procedures.
- Confer with District and Regional Manager to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays.
- Execute training and merchandising for new store openings in the market.
- Plan and prepare work schedules and payroll control.
- Analyze profits and loss statements.
Education
High School Diploma -
Hadley Luzerne Highschool
06.2005
Skills
- Team Development
- Merchandising and Visuals
- Personalized Service
- Driving Sales
- Localized Marketing
- Critical Thinking
- Problem Solving
- Communication
- Recruiting and Networking
- Organization
- Team Building
- Leadership Courage
- Adaptability
- Advertising
- Coaching
- Customer service
- Driving
- Employee training
- Leadership
- Market
- Marketing
- Merchandising
- Networking
- Organizing
- Payroll
- Policies
- Quality
- Recruiting
- Safety
- Selling
- Sales
- Sales skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Lease Renewals
- Tenant relations
- Property tours and inspections
- Maintenance knowledge
- Maintenance Scheduling
- Administrative Support
- Vendor Management
- Financial budgeting and reporting
- Property Management Expertise
- Marketing and Advertising
Additional Information
- AWARDS, Store of the Year, Received Store of the Year award for achieving above Skechers' key performance indicators for the entire year of 2016.
- Golden Shoe, March 2016, Received "Golden Shoe" award from Skechers for best visuals and merchandising. Recognized for sales growth and achieving key performance indicators at Skechers. Resulted in attending upper management conference in Los Angeles, California. Recognized for "Most Amazing Personalized Service", Resulted in training and merchandising new and underperforming stores in the district. Was awarded for being in the top ten.
Activities
Won assistant manager of the week while my store manager was away at conference for skechers.
Timeline
Property Manager
Extra Space Storage
10.2020 - Current
Assistant Manager
Ross
12.2019 - 06.2020
CO-STORE SALES MANAGER
FAMOUS FOOTWEAR
08.2017 - 11.2019
Co-Store Manager
Skechers
10.2013 - 03.2017
High School Diploma -
Hadley Luzerne Highschool