Shawn Lewis
Helena,MT
Summary
Dynamic and results-oriented professional with a proven track record at Discount Tire, adept in client advocacy and problem-solving. Excelled in managing high-volume client requests and resolving complaints, enhancing customer satisfaction. Skilled in accurate recordkeeping and multitasking, my experience at Olympus Arms honed my analytical thinking and technical proficiency.
Overview
1
1
year of professional experience
Work History
Service Coordinator
Discount Tire
07.2023 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Intern
Olympus Arms
07.2024 - 12.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
No Degree - N/A
Capital High School
Helena, MT06-2025
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Problem-solving
- Multitasking
- Analytical thinking
Languages
Latin
Limited Working
Timeline
Intern
Olympus Arms
07.2024 - 12.2024
Service Coordinator
Discount Tire
07.2023 - Current
No Degree - N/A
Capital High School
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