Shawn Moore
Missoula,MT
Summary
Dynamic professional with a proven track record, excelling in customer service and problem-solving. Fluent in French and German, with strong attention to detail and efficiency in managing diverse tasks. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing client satisfaction and supporting team goals in dynamic environments.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Best Western Plus Grant Creek Inn
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ensure guest satisfaction by coordinating maintenance calls, room orders, and technological support.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Freelance Tutor
Moore Knowledge
08.2019 - Current
- Focused on language, I help students with grammar in English and in foreign languages.
- Editing, proofreading, and advising student essays
- Pronunciation, grammar, and vocabulary help in French, German, and Spanish
- HTML troubleshooting
Fifth Manager
Yoke's Fresh Market
11.2021 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensured accuracy of tills and safe at end of shift.
- Put together deposit for cash sales.
Manager
Panera Bread
01.2021 - 11.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Gathered cash deposit at end of night, counted tills, and reset for next day.
Sales Associate
Party Plus Rentals
03.2017 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Proofread and edited all signage and advertisements
Education
Bachelor of Arts - Linguistics
The University of Montana
Missoula, MT05-2025
Skills
- Customer service
- Attention to detail
- Efficiency
- Telephone etiquette
- HTML
- Problem-solving skills
- Oral and writing communication
- Issue handling
Languages
French
Full Professional
Spanish
Professional Working
German
Limited Working
Timeline
Front Desk Receptionist
Best Western Plus Grant Creek Inn
08.2024 - Current
Fifth Manager
Yoke's Fresh Market
11.2021 - 06.2024
Manager
Panera Bread
01.2021 - 11.2021
Freelance Tutor
Moore Knowledge
08.2019 - Current
Sales Associate
Party Plus Rentals
03.2017 - 12.2020
Bachelor of Arts - Linguistics
The University of Montana
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