Shawn Mortimer
Zanesville
Summary
Expert professional with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Seasoned Sales Support Specialist offering strong background in sales strategy development, customer relationship management, and sales data analysis. Possess solid skills in cross-functional team coordination, problem-solving, and strategic planning. Demonstrated ability to boost sales through effective support services and innovative solutions. Committed to improving overall business processes and building continuous client relationships.
Overview
9
9
years of professional experience
1997
1997
years of post-secondary education
Work History
Sales Support Specialist
Medify Air
Boca Raton
09.2020 - 05.2025
- Processed customer orders and inquiries efficiently through various communication channels.
- Coordinated with sales representatives to ensure accurate product information dissemination.
- Maintained inventory records and updated stock levels for product availability.
- Provided comprehensive support to the sales team, enhancing efficiency and customer satisfaction.
- Answered customer inquiries regarding products, pricing, and availability.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Processed customer orders, exchanges, and returns, and kept customers informed about progress.
Call Center Manager
Residential Programs
Eatontown
12.2015 - 09.2020
- Supervised call center operations and maintained high service standards.
- Managed scheduling to ensure optimal coverage during peak hours.
- Analyzed performance metrics to identify areas for improvement in operations.
- Facilitated team meetings to promote open communication and share best practices.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Directed daily operations of the call center, ensuring efficient workflow and high-quality customer service.
Education
Philo High School
Duncan Falls , OHSkills
- Customer service
- Order processing
- Inventory management
- Product knowledge
- Operational management
- Team leadership
- Performance analysis
- Business development
References
References available upon request.
Timeline
Sales Support Specialist
Medify Air
09.2020 - 05.2025
Call Center Manager
Residential Programs
12.2015 - 09.2020
Philo High School