Shawn Ortiz
Georgetown,DE
Summary
Dedicated sales associate with strong customer service skills and product knowledge. Expertise in cash handling and visual merchandising, enhancing customer satisfaction and sales performance. Dynamic sales associate with a proven track record in customer service, cash handling, and inventory management. Skilled in creating engaging shopping environments and implementing effective sales strategies to drive customer loyalty and boost sales. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Sales Associate
Hibbets
Milford, DE
02.2026 - Current
- Assisted customers in selecting sports apparel and equipment.
- Maintained product displays to ensure an attractive shopping environment.
- Provided product knowledge to enhance customer experience and satisfaction.
- Handled customer inquiries and resolved issues promptly and professionally.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
House Cleaner
Grandma's Touch Cleaning Service
Georgetown, DE
01.2012 - Current
- Maintained cleanliness in assigned areas following established protocols.
- Organized cleaning supplies and equipment for efficiency during cleaning tasks.
- Assisted in training new staff on effective cleaning techniques and procedures.
- Conducted regular inspections to identify cleaning needs and areas for improvement.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Line Cook
Cambria
Rehoboth Beach, Delaware
08.2025 - 01.2026
- Prepared ingredients and maintained kitchen organization for efficient meal service.
- Followed recipes accurately to ensure consistent food quality and presentation.
- Operated kitchen equipment safely and effectively to support meal preparation.
- Collaborated with team members to maintain a clean and safe work environment.
- Assisted in inventory management by monitoring food supplies and restocking as needed.
- Adhered to food safety standards while handling, cooking, and storing ingredients.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Line Cook
Mulligans
Georgetown, DE
07.2023 - 07.2025
- Followed recipes accurately to ensure consistent food quality and presentation.
- Adhered to food safety standards while handling, cooking, and storing ingredients.
- Supported chefs in menu preparation by prepping vegetables, meats, and sauces efficiently.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Set up workstations with needed ingredients, utensils and cooking equipment.
Line Cook
Abbotts Grill
Milton, Delaware
05.2023 - 07.2023
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Grilled and deep fried various foods from meats to potatoes.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
Sales Associate
Champion Outlet
Rehoboth Beach, Delaware
05.2012 - 06.2016
- Maintained product displays to ensure an attractive shopping environment.
- Processed transactions accurately at the cash register.
- Provided product knowledge to enhance customer experience and satisfaction.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Culinary Art Degree - Food And Nutrition
Food Bank Of Delaware Culinary Program
Milford, DE05-2023
High School Diploma -
Cape Henlopen High School
Lewes, DE06-2014
Skills
- Customer service
- Visual merchandising
- Inventory management
- Cash handling
- Product knowledge
- Sales strategies
Timeline
Sales Associate
Hibbets
02.2026 - Current
Line Cook
Cambria
08.2025 - 01.2026
Line Cook
Mulligans
07.2023 - 07.2025
Line Cook
Abbotts Grill
05.2023 - 07.2023
Sales Associate
Champion Outlet
05.2012 - 06.2016
House Cleaner
Grandma's Touch Cleaning Service
01.2012 - Current
Culinary Art Degree - Food And Nutrition
Food Bank Of Delaware Culinary Program
High School Diploma -
Cape Henlopen High School