SHAWN POMPA
Dallas
Summary
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Elevated
06.2020 - Current
- Collaborated with stakeholders to develop long-term strategic plans for growth.
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Oversaw budgeting activities, monitored expenses and analyzed variances from plan.
- Developed long and short-range financial objectives, supporting company mission statement.
- Facilitated communication between various divisions and departments regarding business objectives and strategies.
- Built and maintained relationships with vendors and suppliers.
- Created policies, procedures and guidelines for staff members' daily operations.
- Met safety and security standards by overseeing preventative maintenance and repairs.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Used customer feedback for improving operations and building brand loyalty.
- Recruited team members for maintaining adequate staffing levels according to projected sales.
- Prepared staff work schedules and assigned specific duties.
Lead Technician
EMR Elevator
01.2015 - 06.2020
- Established and implemented policies and procedures to improve the efficiency of office operations.
- Provided guidance and mentorship to junior staff members when needed.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
Elevator Apprentice
EMR Elevator
08.2008 - 01.2015
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Responded quickly to meet customer needs and resolve problems.
- Troubleshot minor problems and reported larger technical issues.
- Worked with coworkers to complete tasks.
- Sought continuing education opportunities to stay current with industry trends.
- Identified ways to improve efficiency in operations and implemented process changes.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
High School Diploma -
DeSoto High School
06.1998
Skills
- Quality Management
- Account Management
- P&L Management
- Operations Oversight
- Project Management
- Customer Relationship Management
- Workflow Planning
- Schedule Management
- Staff Supervision
- Expense Control
- Training and coaching
Certification
0SHA 10
Timeline
General Manager
Elevated
06.2020 - Current
Lead Technician
EMR Elevator
01.2015 - 06.2020
Elevator Apprentice
EMR Elevator
08.2008 - 01.2015
High School Diploma -
DeSoto High School
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