SHAWN REAMS
Brooklyn,NY
Summary
Dynamic multimedia journalist with a proven track record at Full Sail University, excelling in live reporting and video editing. Adept at thriving under tight deadlines while delivering compelling content. Strong customer service skills enhance audience engagement, ensuring impactful storytelling and effective communication. Committed to fostering positive relationships and driving team success.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Residential Aide
Help Usa
Queens, New York
02.2025 - Current
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- Conducted safety checks in communal areas to ensure a safe environment.
- Intervened during conflicts between residents while maintaining a calm demeanor.
- Participated in team meetings with other residential aides discussing resident care plans.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Encouraged participation in group activities designed to promote healthy lifestyles.
- Organized recreational activities for guests to enhance their stay experience.
- Resolved guest inquiries and complaints, fostering positive experiences and relationships.
- Coordinated with team members to fulfill guest requests promptly.
- Monitored and reported maintenance issues, enhancing guest comfort and satisfaction.
- Provided daily housekeeping support to maintain guest room cleanliness.
- Maintained accurate records of resident care services, ensuring timely communication of changes to supervisor.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Multimedia Journalist/Producer/Anchor/Production Assistant
Full Sail University
Winter Park, FL
01.2020 - Current
- Create, produce and broadcast dynamic content for various shows in a hands-on studio environment under deadline pressure.
- Produce, write, edit and anchor shows up to 15 minutes long.
- Shoot, produce, write and edit packages for up to two minutes long.
- Perform live shots without a teleprompter at different locations.
- Work in the control room an average of 30 hours per month with proficiency in directing, technical directing, playback, audio, camera operation, floor directing and teleprompter.
- Create rundowns, cut sheets and shoot sheets for every show.
- Dan Patrick School of Sportscasting
Supervisor
Macy's
Elmhurst, NY
01.2024 - 02.2025
- Team Leadership: Guide and coach other associates on proper recovery techniques, ensure consistent standards across the store.
- Communication and Collaboration: Work closely with managers to prioritize recovery tasks and communicate any issues or concerns.
- Customer Service: Maintain a positive and helpful attitude while interacting with customers, addressing any questions they may have.
- Team Leadership: Guide and coach other associates on proper recovery techniques, ensure consistent standards across the store.
- Communication and Collaboration: Work closely with managers to prioritize recovery tasks and communicate any issues or concerns.
- Customer Service: Maintain a positive and helpful attitude while interacting with customers, addressing any questions they may have.
Unit Counselor
Tillary Street Women's Shelter
Brooklyn, NY
01.2023 - 11.2024
- Conducted orientation for new residents; managed communication regarding programming processes and activities.
- Provide social support to residents including verbal assistance to help residents to help themselves regarding day-to-day life in the residence; Comply and promote compliance with all applicable laws, regulations and agency policies helping to strengthen and maintain an ethical organizational culture.
- Maintains essential records and files related to residents and program activities.
- Connected clients with local community resources and specialized programs to support their needs.
- Served as liaison between residents, staff, and programs to facilitate effective communication and support.
Education
Sportscasting B.S. -
Full Sail University
Winter Park, FL11.2023
Skills
- Patient Care
- Crisis Management
- Documentation Skills
- Team Collaboration
- Customer Service Skills
- Problem Solving
- Deadline performance
- Active Listening
- Empathy Development
- Microsoft Office
- Adobe Suite
- Photoshop
- Rundown Creator
- Typing speed 40-50 wpm
Awards
- Employee of the month
- Leadership Award
- Best Performer Award
Youtube
https://www.youtube.com/@reamschapters716
Certification
Qualifying Certified in Food Protection
Timeline
Residential Aide
Help Usa
02.2025 - Current
Supervisor
Macy's
01.2024 - 02.2025
Unit Counselor
Tillary Street Women's Shelter
01.2023 - 11.2024
Multimedia Journalist/Producer/Anchor/Production Assistant
Full Sail University
01.2020 - Current
Sportscasting B.S. -
Full Sail University