Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SHAWN E SOUTHGATE

SANTA BARBARA,California

Summary

Accomplished and License Pharmacy Technician with over 29 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
11.2018 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Mobile Barber

Barber
12.2017 - Current
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Styled hair according to customer preferences.
  • Managed business customer service, responding to requests and concerns promptly.
  • Consistently received positive performance reviews from guests.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Pharmacy Technician

County Of Santa Barbara
10.2004 - 12.2015
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Pharmacy Technician

Longs Drugs
02.1997 - 10.2004
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Education

Licensed Barber

Lu Ross Academy
Ventura, CA
11.2017

License In Pharmacy

Longs Drugs
Santa Barbara, CA
02.1994

Skills

  • Pharmaceutical Sales and Services
  • Problem-Solving Skills
  • Pharmaceutical Preparation
  • Attendance Oversight
  • Dispensing Medications
  • Point-of-Sale (POS) Software
  • Routine Inspections
  • FDA and HIPAA Compliance
  • Pyxis Med Station Software
  • Patient Education
  • Staff Development
  • Staff Leadership

Languages

Spanish

Timeline

Pharmacy Technician

CVS Pharmacy
11.2018 - Current

Mobile Barber

Barber
12.2017 - Current

Pharmacy Technician

County Of Santa Barbara
10.2004 - 12.2015

Pharmacy Technician

Longs Drugs
02.1997 - 10.2004

Licensed Barber

Lu Ross Academy

License In Pharmacy

Longs Drugs

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SHAWN E SOUTHGATE