Shawn White
Swanton,Vermont
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
26
26
years of professional experience
Work History
Store Manager
Jolley Associates
St. Albans, Vermont.
05.2012 - 01.2025
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
Client Services Coordinator
North West Counseling & Support Services
St. Albans, Vermont.
03.1999 - 05.2012
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Created customer support strategy to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Managed department call volume of numerous calls per day and coordinated department schedules to maximize coverage during peak hours.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Education
High School Diploma - Marketing & Buisness Management
BFA St. Albans
St. Albans, Vermont06.1990
Skills
- Sales Tracking
- Customer Service
- Shift Scheduling
- Recruiting and Hiring
- Time Management
- Employee Training
- Payroll Management
- Cash Management
- Sales Strategies
- Staff Supervision
Timeline
Store Manager
Jolley Associates
05.2012 - 01.2025
Client Services Coordinator
North West Counseling & Support Services
03.1999 - 05.2012
High School Diploma - Marketing & Buisness Management
BFA St. Albans