Shawna Baldwin
Willingboro,NJ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Process Assistant
Amazon , Inc
10.2018 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Monitored and reported on process performance to verify compliance with established standards.
- Established administrative work procedures to track staff's daily tasks.
Client Services Intake
The Crisis Ministry of Mercer County
Trenton NJ
10.2011 - 08.2016
- Screened clients seeking Emergency Utility Assistance, reviewed household, and income documentation according to program requirements.
- Conducted intake interviews with new and re-admitted clients to gather necessary administrative and demographic information.
- Input confidential client data into computer database.
- Provided information and community resources to clients.
Administrative Assistant
Department of Environmental Protection
Trenton NJ
08.2012 - 09.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Certificate - Accredited Medical Assistant
Harris School of Business
Hamilton NJ08-2011
No Degree - Microsoft Excel, Word, Access, And Powerpoint
Copper Mountain Community College
Palm Springs, CA12-2001
Marshall High School
Marshall, M006-1999
Skills
- Data entry proficiency
- PIT License, Packman System, Labor Management
- Guided problem-solving
- Corporate ambassador
- Skilled in inventory receiving
- Auditing Associates/ VC Engagements
Timeline
Process Assistant
Amazon , Inc
10.2018 - Current
Administrative Assistant
Department of Environmental Protection
08.2012 - 09.2014
Client Services Intake
The Crisis Ministry of Mercer County
10.2011 - 08.2016
Certificate - Accredited Medical Assistant
Harris School of Business
No Degree - Microsoft Excel, Word, Access, And Powerpoint
Copper Mountain Community College
Marshall High School