Shawna Butler
San Antonio Regional Hospital
Burbank,CA
15
years of professional experience
Provided exceptional customer service to enhance client satisfaction. Communicated effectively with diverse groups to foster positive relationships. Assisted in organizing tasks and managing schedules to improve efficiency.
Work History
Customer Service Representative
4 Years 3 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new representatives on company policies and customer service protocols.
- Managed high-volume calls while maintaining professionalism and efficiency in responses.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Monitor Technician/Unit Secretary
4 Years 10 Months- Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Transcribed patient results and entered into office electronic recording system.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
Associate Central Monitoring Lead
10 Years- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
- Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions and balloon angioplasties.
- Trained new monitor techs in proper techniques, care standards, operational procedures and safety protocols.
- Strengthened unit care standards and policies with focus on patient safety and dignity.
- Built rapport with patients and family members to deliver exceptional care.
Cardiac Monitor Technician/Unit Secretary
7 Years 9 Months- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Registered and verified patient records before triage with most up-to-date information.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized patient files and streamlined operations to improve efficiency.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Medical Terminology - Nursing Education
EKG Certificate - Cardiac
High School Diploma
Skills
Flexible and Adaptable
Problem-Solving
Good Telephone Etiquette
Attention to Detail
Analytical and Critical Thinking
Excellent Communication
Organization and Time Management
Critical Thinking
Teamwork and Collaboration
Self-Motivated
EMR software
Cardiac terminology
Timeline
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Quartz Hill High School
High School Diploma
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Flex Ed
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Kaiser Permanente School of Allied Health
Medical Terminology from Nursing Education
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