Shawna Ferguson
Knoxville,Tennessee
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Reliable cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
1
1
year of professional experience
Work History
Sandwich Artist
Subway
02.2023 - Current
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Busser
Texas Roadhouse
01.2023 - 02.2023
- Assisted with bussing tables and cleaning up spills.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Reset and cleaned tables quickly to prepare for new customers.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Car Hope
Sonic
11.2022 - 01.2023
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Completed milkshakes and ice cream desserts for customers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
Cashier
Foodcity
01.2022 - 11.2022
- Upsold additional products and services to customers, increasing revenue.
- Addressed customer needs and made product recommendations to increase sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Karns High School
Knoxville, TN05.2024
Skills
- Equipment Monitoring
- Payment Processing
- Sandwich Artistry
- Equipment Cleaning
- Attention to Detail
- Kitchen Organization
- Customer Service
- Guest Satisfaction
- Till Counting
Timeline
Sandwich Artist
Subway
02.2023 - Current
Busser
Texas Roadhouse
01.2023 - 02.2023
Car Hope
Sonic
11.2022 - 01.2023
Cashier
Foodcity
01.2022 - 11.2022
High School Diploma -
Karns High School