Shawna Flowers
New Braunfels
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
BDC Representative
World Car Legend Mazda Kia
04.2025 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
Customer Service Cashier
Texan Tea
08.2024 - 03.2025
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
Customer Service Representative
Hawkins Personnel Group
11.2023 - 04.2024
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Travel Coordinator
Taskus
11.2022 - 09.2023
- -Responsible for the coordination of all travel arrangements for customers including flight, hotel and car booking.
- -Maintain all matters of privacy in regards to personal data.
- -Answer incoming phone calls.
- -Utilize Saber operating program for all working needs.
- -Uphold professional and courteous customer service in all aspects of work.
Customer Service Supervisor
Fairfield Inn
02.2022 - 11.2022
- -Managed and scheduled all employees.
- -Compiled daily reports for hotel manager.
- -Ordered and maintained stock for hotel store.
- -Responsible for greeting and assisting all guests with check in and check out procedures, as well as, handled any questions or concerns they may have during their stay.
- -Managed all guest bookings and reservations.
- -Answered and distributed all incoming phone calls appropriately.
Customer Service Representative / Fraud Specialist
CBE
01.2020 - 02.2022
- -Received all incoming calls, determined account ownership, appropriately took action on a case to case basis and de-escalated calls when needed.
Customer Service Representative / Cashier
Circle K
01.2019 - 01.2020
- -Responsible for all necessary customer service functions.
- -Operated POS machine.
Education
Pharmacy Technician -
Brightwood College
05.2017
Skills
- Active Listener
- Phone Communication
- Courteous
- Multi-line Phone Systems
- Computer Navigation
- Copy/Scan/Fax/Print
- Customer engagement
- Follow-up calls
Timeline
BDC Representative
World Car Legend Mazda Kia
04.2025 - Current
Customer Service Cashier
Texan Tea
08.2024 - 03.2025
Customer Service Representative
Hawkins Personnel Group
11.2023 - 04.2024
Travel Coordinator
Taskus
11.2022 - 09.2023
Customer Service Supervisor
Fairfield Inn
02.2022 - 11.2022
Customer Service Representative / Fraud Specialist
CBE
01.2020 - 02.2022
Customer Service Representative / Cashier
Circle K
01.2019 - 01.2020
Pharmacy Technician -
Brightwood College
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