Shawna Fowler
Bakersfield,CA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Front Desk Receptionist
Advanced Spinal Health
Bakersfield, CA
01.2024 - Current
- Greeted patients warmly and managed reception area efficiently.
- Scheduled appointments and coordinated patient flow effectively.
- Handled incoming calls and responded to inquiries promptly.
- Various filing duties.
- Maintaining copy needs.
- Email correspondence, as needed.
- Light cleaning duties.
- Maintained patient records and ensured confidentiality compliance.
- Assisted with billing inquiries and clarified payment options clearly.
- Managed office supplies inventory and ordered materials as needed.
- Maintained an organized reception area.
- Performed data entry into computer systems.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Front of House Employee
Ghiladolci Bakery
Bakersfield, CA
01.2021 - 12.2023
- Greeted and assisted customers with product selections and inquiries.
- Maintained cleanliness and organization of the front counter and dining area.
- Operated cash register, processed transactions, and managed customer payments.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Answered phone calls, took reservations, and answered inquiries.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
- Tracked inventory levels of necessary supplies.
Front Desk Receptionist
Rand Employment Solutions
Bakersfield, CA
11.2019 - 11.2020
- Handled incoming calls and responded to inquiries promptly.
- Greeted and helped potential temp employees.
- Processed new temp employees.
- Maintained office supplies.
- Maintained needed copies.
- Assisted staff with any needed tasks.
- Attended and assisted in public events.
- Managed office social media presence.
Education
Bakersfield High School
Bakersfield, CAAssociate of Arts - Liberal Arts
Bakersfield College
Bakersfield, CA 09.2005 - 01.2009
Skills
- Appointment scheduling
- Answering phones and emails
- Customer Service
- Records management
- Office supply maintenance
- General organization and filing
- Personal information protection and management
- Microsoft Word and Excel
Timeline
Front Desk Receptionist
Advanced Spinal Health
01.2024 - Current
Front of House Employee
Ghiladolci Bakery
01.2021 - 12.2023
Front Desk Receptionist
Rand Employment Solutions
11.2019 - 11.2020
Associate of Arts - Liberal Arts
Bakersfield College
09.2005 - 01.2009
Bakersfield High School