Shawna Grende
North Powder
Summary
Dedicated professional skilled in customer service, cash handling, and effective communication. Proven ability to manage inventory and train staff, ensuring compliance and operational efficiency.
Overview
14
14
years of professional experience
Work History
Clerk
CJ's Country Store
North Powder
09.2023 - Current
- Processed customer transactions at point of sale, ensuring accuracy and efficiency.
- Managed cash register, balancing cash drawer at the end of each shift.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Handled returns and exchanges according to store policies and procedures.
- Assisted customers with product inquiries and provided excellent service.
- Communicated with customers and employees to answer questions or explain information.
- Answered customer inquiries via phone and email.
- Maintained optimal inventory levels through regular stock checks and timely restocking.
- Organized merchandise displays to improve store aesthetics and enhance product accessibility.
- Implemented cleanliness standards throughout the store, ensuring a welcoming environment.
- Collaborated with team members to ensure smooth daily operations and workflow.
- Verified accuracy of all paperwork prior to submission for processing.
- Trained staff members to perform work activities and use computer applications.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Courier
FedEx Express
La Grande
02.2012 - 07.2022
- Delivered packages efficiently across assigned routes for FedEx Express.
- Ensured compliance with safety protocols during transportation of packages.
- Operated delivery vehicles safely while adhering to traffic regulations.
- Collaborated with team members to optimize delivery routes and processes.
- Provided exceptional customer service while addressing inquiries and concerns promptly.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Delivered items to residential addresses within specified time frames.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Coordinated with dispatch and team members to optimize routes and manage pickups and drop-offs.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Reported any accidents or incidents involving self or others immediately following incident.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Maintained detailed logs of deliveries and pickups to ensure accountability and accuracy.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Oversaw vehicle maintenance and organization of packages to enhance delivery efficiency.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
Education
High School Diploma -
Powder Valley High School
North Powder, OR05-1998
Skills
- Cash handling
- Point of sale
- Transaction processing
- Inventory management
- Data entry
- Customer service
- Employee training
- Safety compliance
- Team collaboration
- Time management
- Prioritization
- Effective communication
- Written communication
- Calendar management
- Problem solving
- Confidentiality
- Reliable and punctual
Additonal Information
- Have experience working with Developmentally Disabled adults in work and home environment
- Past training in medication distribution including documentation
Timeline
Clerk
CJ's Country Store
09.2023 - Current
Courier
FedEx Express
02.2012 - 07.2022
High School Diploma -
Powder Valley High School