Shawna Jackson
Grand Junction,Co
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Front desk receptionist
Western Medical Assistants
- Money handling
- Scheduling
- Take multiple calls
- Multi task
- Customer service
- Office organization
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Sales Associate
Sunkissd Tanning
- Customer service
- Answering phones
- Money handling
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Lash Artist
Lashtastic
06.2021 - 09.2024
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
Tabeguache Family and Sports Medicine
01.2019 - 12.2019
- Customer service
- Answering Phones
- Scheduling
- Money handling
- Office organization
Waitress
Texas Roadhouse
01.2017 - 12.2018
- Customer service
- Money handling
Production Manager
Legacy Photography
01.2014 - 12.2017
- Website/Graphic Designer
- Photographer
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Resolved issues quickly to maintain productivity goals.
- Evaluated employee performance and provided feedback and training as needed.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
American Eagle
01.2015 - 12.2015
- Cash handling
- Customer service
- Organization
- Money handling
Administrative Professional
Rockslide
01.2015 - 12.2015
- Photography
- Production Management
- Process Improvement
- Customer Relations
Marketing Coordinator
Elderado Signs
01.2011 - 12.2015
- Sign application
- Attention to detail
Education
Certificate - Medical Billing And Coding
Martinsburg College
Martinsburg, WV12-2024
High School Diploma -
Palisade High School
Palisade, CO05-2015
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Telephone etiquette
- Scheduling
- Appointment scheduling
- Administrative skills
- Front office management
Certification
- HIPAA Compliance Certification – Supremus Group LLC or Training-HIPAA.net.
Timeline
Lash Artist
Lashtastic
06.2021 - 09.2024
Tabeguache Family and Sports Medicine
01.2019 - 12.2019
Waitress
Texas Roadhouse
01.2017 - 12.2018
American Eagle
01.2015 - 12.2015
Administrative Professional
Rockslide
01.2015 - 12.2015
Production Manager
Legacy Photography
01.2014 - 12.2017
Marketing Coordinator
Elderado Signs
01.2011 - 12.2015
Front desk receptionist
Western Medical Assistants
Sales Associate
Sunkissd Tanning
Certificate - Medical Billing And Coding
Martinsburg College
High School Diploma -
Palisade High School
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