Shawna Lance
Emmett,ID
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Lobby Supervisor
Albertsons
11.2021 - Current
- Handling customer complaints.
- Establishing and upholding high standards, promoting great customer service and assistance to customers.
- Training new employees, demonstrating best methods for serving customers.
- Ordering and stocking merchandise, ensuring that the department looked satisfactory.
- Money handling and processing refunds.
Administrative Assistant
Aladdin Bail Bonds
06.2015 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Handled and deposited all money that came in to the office.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Acted as a backup bail bond agent as needed.
Owner/Operator
Appaloosa Bail Bonds
09.2013 - 03.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Met with customers to negotiate and sign bail bond contracts.
- Risk assessment to determine the probability of the person going to court.
- Worked as a fiduciary to the insurance company, sending money as agreed for each bail bond contract.
- Maintained all records and contracts.
Bail Bond Agent
Aladdin Bail Bonds
03.2005 - 08.2013
- Processed payments from defendants to secure bonds.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Negotiated bail bond terms with customers, both over the phone and in person, and assisted with signing of all pertinent documents.
- Assessed defendants' background and risk in considering a bail bond contract.
- Built and established relationships with clientele to improve future business opportunities.
- Gathered pertinent financial information on both parties to the bond to determine credit worthiness and risk.
Skills
- Mail Handling
- Business Correspondence
- Word Processing
- Office Administration
- Administrative Support
- Staff Training
- Maintaining Files
- Business Administration
Timeline
Lobby Supervisor
Albertsons
11.2021 - Current
Administrative Assistant
Aladdin Bail Bonds
06.2015 - 07.2019
Owner/Operator
Appaloosa Bail Bonds
09.2013 - 03.2015
Bail Bond Agent
Aladdin Bail Bonds
03.2005 - 08.2013
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