Shawna Nakila Talamoa
Las Vegas,USA
Summary
Detailed-oriented person with excellent communication interpersonal and creative thinking skills to join the workforce to gain real-world experience. Ability to complete task on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Caregiver
Legacy House of Southern Hills
12.2023 - Current
- Assisted residents with daily living activities to promote independence and quality of life.
- Monitored and documented changes in residents' health status and reported concerns to healthcare professionals.
- Developed individualized care plans in collaboration with families and medical staff for optimal resident support.
- Trained and mentored new caregivers on best practices for resident care and safety protocols.
- Streamlined workflow processes, enhancing efficiency in caregiving tasks across shifts and departments.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
Customer Service Associate
Walgreens
11.2023 - Current
- Cash register operations
- Customer service to merchandising
- Store inventory
- Maintaining store signage and displays
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
Merchandise Processor
GW Industries
08.2022 - 11.2023
- Prepare merchandise for appropriate departments
- Assist in stock rotation and maintaining racks in a organized manner
- Meet or exceed hourly production goals ensuring daily goals are met
- Responsible for sort, price, and tag merchandise
- Responsible for continually organizing and cleaning assigned work area (5 minute drill).
- Restock needed supplies
- Assume responsibility to work periodically without supervision.
- Maintain a positive, team-oriented relationship with peers & supervisors.
- Demonstrate consistent, positive behavior with all internal and external customers.
- Demonstrate effective communication skills, ensuring correct information goes only to the appropriate person.
- Attend trainings/meetings as scheduled.
- Report any accidents/incidents and unsafe conditions to the store manager(s) and assists with completing appropriate reports.
- Always works following safety regulations and procedures.
- Is aware of and follows all company policies and procedures as outlined in the Employee Handbook and ongoing training.
- Perform other related duties as assigned
Homemaker
Honolulu, HI
06.2011 - 12.2022
- Executed relocation from Hawaii to Las Vegas to pursue new career opportunities.
- Managed monthly and annual scheduling for family activities and commitments.
- Managed correspondence with parents and school facility to ensure effective communication.
- Coordinated fundraising events and school functions to support community engagement. Organized logistics and activities for various events to enhance participation. Assisted in planning and executing successful gatherings for students and families.
- Managed budget creation and maintenance processes to ensure financial accuracy.
- Developed comprehensive schedules for various stakeholders involved in school and sports events.
- Managed financial statement preparation and ensured timely filing of annual reports.
- Facilitated effective conflict resolution strategies to enhance team collaboration.
- Oversaw fundraising initiatives to drive financial support for organizational goals.
Account Receivables Specialist
Chaminade University of Honolulu
01.2000 - 06.2011
- Hours per week: 40/Full Time
- Duties, Accomplishments, and Related Skills:
- Cash handling & Data Entries
- Billing & Monthly Statements reconciliation
- Collections
- Assisted in Military & University Departments billings and programs
- Provided telephone assistance, utilizing "administrative" systems knowledge to identify caller needs, practicing independent decision-making, assist in scheduling appointments and directing problem resolution as appropriate all while remaining in compliant.
- Troubleshoots computer problems at the service level;
- Works independently making decisions based on guidelines and regulations.
- Ran morning huddles in the absence of Administrative Office.
- Performs duties in administrative support as needed.
New Account Specialist
City Bank of Honolulu
02.1993 - 12.2000
- Hours per week: 40/Full Time
- New Accounts & Customer Service
- Duties, Accomplishments, and Related Skills:
- Perform routine bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks.
- Open New Account; Assist Loan Officer’s Accounts.
- Open/close variety types of accounts, process address changes, and collect security lockbox rental fees.
- Balance cash drawer daily by accounting for funds assigned, received, and disbursed.
- Comply with up-to-date applicable bylaws and regulations.
- Customer advocate all while promoting offers, products, and new features.
- Demonstrate good risk management decisions, including knowledge of fraud prevention and robbery guidelines.
- Meeting branch business goals, as well as individual sales and customer service goals.
Education
Bachelor of Science - Criminal Justice
Chaminade University of Honolulu
Honolulu, HI01.2006
High School Diploma - undefined
McKinley High School
Honolulu, HI01.1992
Skills
- Customer service
- Cash handling
- Conflict management
- Cash register
- Sales
- Accounts receivable
- Risk management
- Records management
- Accounting
Certification
Driver's License
Timeline
Caregiver
Legacy House of Southern Hills
12.2023 - Current
Customer Service Associate
Walgreens
11.2023 - Current
Merchandise Processor
GW Industries
08.2022 - 11.2023
Homemaker
Honolulu, HI
06.2011 - 12.2022
Account Receivables Specialist
Chaminade University of Honolulu
01.2000 - 06.2011
New Account Specialist
City Bank of Honolulu
02.1993 - 12.2000
Bachelor of Science - Criminal Justice
Chaminade University of Honolulu
High School Diploma - undefined
McKinley High School