Shawna Pendley
Tehachapi,CA
Summary
Professional Overview Proficient Administrative Assistant with 10 years’ experience committed to approaching administrative tasks with the tenacity and attention who goes above and beyond basic administrative tasks and takes on multiple projects. Excellent work ethic and strength in building company morale, currently pursuing an associate degree as a Medical Billing and Coder after taking time off to raise my children. Major responsibilities include: accounts receivables, collections and billing. Summary of
Overview
6
6
years of professional experience
Work History
Certified Clinical Medical Assistant
Clarvida
01.2024 - Current
- Administered patient care procedures, ensuring compliance with healthcare regulations and standards.
- Assisted in clinical tasks, including taking vital signs and preparing patients for examinations.
- Educated patients on medication management and follow-up care protocols to enhance recovery.
- Collaborated with healthcare team to streamline patient intake processes, improving workflow efficiency.
Certified Peer Support Specialist
Clarvida
08.2023 - Current
- Facilitated peer support groups to enhance community engagement and personal development.
- Provided one-on-one support, promoting recovery-focused strategies and building rapport with clients.
- Developed educational materials on mental health resources, improving client knowledge and access to care.
- Collaborated with healthcare professionals to create individualized recovery plans tailored to client goals.
Quality Improvement Specialist/Medical Records
College Community Services
08.2022 - 11.2023
- Documented and reported issues with compliance, standards of care and quality assurance requirements.
- Developed quality improvement plans, policies and operational guidelines.
- Evaluated competency of clinical staff, documenting performance and recommending improvements.
Cashier
Home Depot
01.2022 - Current
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Receptionist Clerk/Cashier
San Dimas Medical Group
01.2020 - 11.2021
- Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Analyzed and interpreted patient medical and surgical records to determine billable services.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Posted charges, payments and adjustments.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered and directed incoming calls using multi-line telephone system.
Education
Certificate in Administrative Health Care ManagementNational Certified Insurance and Coding Specialist - NCCTCPR and AED CertificationHIPAA Certification -
San Joaquin Valley College
Bakersfield, CA2019
Skills
- Administrative Support
- Microsoft Office, Word, Excel
- Data Entry/Management
- Typing & 10-Key Proficient
- Strong Organizational Skills
- HIPAA/Patient confidentiality
- Collection Specialist
- Medicare, Medicaid, and Private Insurance Claims
- CPT, HCPCS & ICD-10-CM Coding
- Medical Insurance Billing
- Medical Terminology
- Appointment Scheduling
- Managing Medical Records
- Medical Terminology
- Allscripts software applications proficiency
- Cashiering
Interests
- Volunteer Activities
- Drillmaster/president of Dust n Diamonds Equestrian Drill Team
- Volunteer instructor with R.I.S.E Riding Instruction Special Equestrians
Additional Information
Pendley
- Honors & Awards, Dean’s List San Joaquin Valley College Employee of the month San Dimas Medical Group
Timeline
Certified Clinical Medical Assistant
Clarvida
01.2024 - Current
Certified Peer Support Specialist
Clarvida
08.2023 - Current
Quality Improvement Specialist/Medical Records
College Community Services
08.2022 - 11.2023
Cashier
Home Depot
01.2022 - Current
Receptionist Clerk/Cashier
San Dimas Medical Group
01.2020 - 11.2021
Certificate in Administrative Health Care ManagementNational Certified Insurance and Coding Specialist - NCCTCPR and AED CertificationHIPAA Certification -
San Joaquin Valley College